Tiffany Gaw
Saint Helens,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Admissions Insurance Specialist
Columbia Community Mental Health
11.2022 - Current
- Contributed to revenue growth, securing necessary authorizations for medical procedures promptly and accurately.
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Coordinated pre-authorization requirements for medical treatments or services, enhancing patient experience before appointments.
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
- Managed high-volume caseloads to meet strict submission deadlines, prioritizing tasks accordingly.
- Assisted patients in understanding their coverage benefits, guiding them through the financial aspects of their care journey.
- Assisted the billing department in resolving outstanding claims-related issues, leading to increased revenue collection.
- I contacted insurance carriers to obtain prior authorization for testing and procedures.
- Coordinated with contracting department to resolve payer issues.
- I verified eligibility and compliance with authorization requirements for service providers.
- Tracked referral submission during the facilitation of prior authorization issuance.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Modified, updated, and processed existing policies.
- Maintained confidentiality of patient finances, records, and health statuses.
Medical Receptionist
Central Massachusetts Podiatry, Inc
12.2021 - 07.2022
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating the efficient transfer of medical records as needed.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Office Manager
Robert Half Staffing Agency
08.2021 - 11.2021
- Maintained accurate financial records by regularly reconciling accounts payable/receivable transactions to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained computer and physical filing systems.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Administrative Assistant
Invictus Franchising, Inc
02.2021 - 05.2021
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Developed strategies to streamline and improve office procedures.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
Farm Manager
Double J Bar D Ranch
07.2011 - 05.2021
- Streamlined the purchasing process for feed, supplies, and equipment to reduce costs without sacrificing quality.
- Continuously researched advancements in equine care and industry trends to keep the farm at the forefront of best practices.
- Meticulously managed budgeting processes to allocate resources efficiently across all areas of the operation.
- Implemented pasture rotation strategies to maintain optimal grazing conditions and improve soil health.
- Assisted in planning events such as horse shows or clinics at the facility with meticulous attention to detail in every aspect of event logistics.
- Improved barn efficiency with strategic maintenance plans and thorough cleaning schedules.
- Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
- Increased overall horse health by implementing preventative healthcare measures and regular checkups.
- Established strong relationships with veterinarians, farriers, and other service providers to ensure timely care for horses.
- Supervised staff members effectively while delegating tasks based on individual strengths and skill sets.
- Promoted a safe work environment by consistently reinforcing safety protocols during daily tasks and activities.
- Developed comprehensive record-keeping systems for accurately tracking vaccinations, farrier visits, and medical histories.
- Communicated regularly with farm owners regarding progress updates, financial reports, or any changes in operational procedures or policies that may impact their investments.
- Maintained equipment and ranch structures.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow, and removing debris.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Taught 14 ranch guests basic horse riding and care techniques.
Logistic Coordinator/Office Administrator
Means Nursery, Inc
03.2013 - 02.2021
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Entered data, generated reports, and produced tracking documents.
- Used job-related software to draft and finalize written correspondence and documentation.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Business Administration Certificate - Business Administration
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Reporting abilities
- Documentation abilities
- Policy analysis
- Account Management
- Documentation skills
- CRM Software
- Customer Service
- Health insurance
- HIPAA Compliance
- Bookkeeping Support
- Analytical Thinking
- Policy Knowledge
Timeline
Admissions Insurance Specialist
Columbia Community Mental Health
11.2022 - Current
Medical Receptionist
Central Massachusetts Podiatry, Inc
12.2021 - 07.2022
Office Manager
Robert Half Staffing Agency
08.2021 - 11.2021
Administrative Assistant
Invictus Franchising, Inc
02.2021 - 05.2021
Logistic Coordinator/Office Administrator
Means Nursery, Inc
03.2013 - 02.2021
Farm Manager
Double J Bar D Ranch
07.2011 - 05.2021
Business Administration Certificate - Business Administration
Massachusetts Bay Community College
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