Tiffany Gaytan
Hutto,TX
Summary
Insightful Professional with experience in healthcare project management and technical integration implementation directing, improving operations through effective employee motivational strategies, streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. My leadership fostered a culture of continuous improvement, achieving significant advancements in interoperability.
Overview
18
18
years of professional experience
Work History
Integration & Interoperability Manager
CompuGroup Medical (formerly E-MDs)
11.2016 - 12.2024
- Managed a team of 20 direct reports; 16 Integration & Interoperability Engineers responsible for the implementation and level 3 support of multiple interface messaging technologies and 4 EDI Support Analyst responsible for helping customers navigate electronic claims and electronic remittance.
- Technologies include HL7 v1/v2/v3, FHIR, CCDA, XML, eRX & EPCS, PDMP, & 837/835 across multiple EHR platforms, using multiple interface engines (proprietary engine and Cloverleaf) in multiple environments, including On-Premise, Hosted Terminal Server, Azure, and SaaS - cloud based.
- Designed and created detailed interface project plans for HL7 v2, FHIR, CCDA, 837/835, XML, eRX & EPCS, & PDMP to enable the team to monitor progress, mitigating any potential risks or delays in the process.
- Championed innovative, result-driven approach that fostered a culture of continuous improvement within the team by conducting regular 1:1s to achieve project implementation and support goals, fostering collaborative work environment for efficient problem solving.
- Trained new team members on HL7 v1 & v2, FHIR, CCDA, 837/835, XML, eRX & EPCS, & PDMP integration implementation as well as support protocols and tools, enhancing team efficiency and service quality.
- Developed detailed SOP internal documentation for interface processes, contributing to knowledge sharing and team growth.
- Optimized internal workflows to expedite HL7 v2, FHIR, CCDA, 837/835, XML, eRX & EPCS, & PDMP integration project assignments and support escalations, leading to faster service implementation and problem-solving efforts.
- Analyzed customer feedback post-implementation, using insights gathered to make improvements for future projects.
- Ensured compliance with company policies, industry regulations (NIST, Meaningful Use, HITECH, HIPAA, CURES) and best practices during all stages of implementation and support.
- Continued to foster strong relationships through vendor management, resulting in better collaboration during implementation and production support efforts.
- Facilitated UAT regression testing during development cycles to validate system functionality before full-scale rollouts.
- Boosted team productivity, providing regular training sessions on new technologies and methodologies.
- Designed and constructed custom reporting portfolio to track performance and analyze trends utilizing Salesforce reporting tools, Microsoft Excel, Microsoft Power Point and Microsoft SharePoint.
- Conducted annual evaluation of employee performance, conveyed constructive feedback to improve skills and established new goals based on corporate objectives.
- Acted as subject matter expert during stakeholder meetings, providing valuable insights into best practices for effective interface management and critical projects.
- Constructed standard operating procedures for interface management within hosting environments (terminal server, Azure, SaaS - Cloud). Established procedures for managing daily tasks, after-hours tasks, data migration in & out, down system, and disaster recovery management.
- Spearheaded efforts to adopt emerging technologies (HL7 v2 & v3, FHIR, CCDA, XML, 837/835, eRX & EPCS, & PDMP) within the organization, keeping pace with industry advancements.
- Collaborated with upper management to drive strategy and implement new processes.
- Proactively identified areas for improvement within current processes, leading to enhanced operational efficiency and productivity.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated adaptability by successfully managing implementation and support of various software solutions across multiple EHRs.
Interface Implementation Supervisor
E-MDs
06.2014 - 11.2016
- Managed a team of 10 Interface Implementation Engineers responsible for HL7 interface implementation and level 3 support.
- Demonstrated strong organizational and time management skills while managing 25-30 HL7 v2, CCDA and 837/835 interface implementation projects.
- Maintained open lines of communication with clients throughout the entire project life cycle, fostering trust and positive working relationships.
- Developed comprehensive training materials to ensure smooth transition and adoption of new systems for end users.
- Identified areas for clinical workflow improvement and implemented necessary changes, resulting in successful project completion.
- Provided expert guidance during all phases of system implementation, contributing to project success and client satisfaction.
- Provided support post-go live, ensuring seamless transition for users while addressing any concerns promptly.
- Designed and created detailed HL7 v1 & v2, CCDA, 837/835 interface implementation project plans to enable the team to monitor progress, mitigating any potential risks or delays in the process.
- Mentored team members through regular 1:1s in achieving project implementation goals and support goals, fostering a collaborative work environment for efficient problem solving.
- Trained new team members on HL7 v2, CCDA, 837/835 interface implementation as well as support protocols and tools, enhancing team efficiency and service quality.
- Developed detailed SOP internal documentation for interface processes, contributing to knowledge sharing and team growth.
- Optimized internal workflows to expedite HL7 v1 & v2, CCDA, 837/835 interface project assignments and support escalations, leading to faster service implementation and problem-solving efforts.
- Established company wide standard operating procedure for Vendor Ownership & Management to live within the team. Continued to foster strong relationships with vendors, resulting in better collaboration during implementation and support efforts.
- Instituted a new process with development to enable the team to perform UAT regression test case scenarios during development cycles to validate system functionality before full-scale rollouts.
- Acted as a subject matter expert during stakeholder meetings, providing valuable insights into best practices for effective interface management.
- Analyzed customer feedback post-implementation, using insights gathered to make improvements for future projects.
- Conducted annual evaluation of employee performance and conveyed constructive feedback to improve skills. Established new goals based on corporate objectives.
Sr. Interface Implementation Engineer
E-MDs
08.2010 - 06.2014
- Demonstrated strong organizational and time management skills while managing 25-30 HL7 v1 & v2, CCDA, and 837/835 interface implementation projects.
- Established strong working relationships with vendors, fostering collaboration on complex integration projects.
- Maintained open lines of communication with clients throughout the entire project life cycle, fostering trust and positive working relationships.
- Developed comprehensive training materials to ensure smooth transition and adoption of new systems for end users.
- Identified areas for clinical workflow improvement and implemented necessary changes, resulting in successful project completion.
- Provided expert guidance during all phases of system implementation, contributing to project success and client satisfaction.
- Provided support post-go live, ensuring seamless transition for users while addressing any concerns promptly.
- Provided level 3 support for production, live interfaces.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the implementation unit.
- Assisted with day-to-day operations for team queue management for new implementations, support, and escalations, working efficiently and productively with all team members.
- Constructed new process for technical scoping for new interface sales. Established as standard operating procedure for the company.
- Performed technical scoping calls for new interface sales with the sales team to ensure technical requirements were viable.
- Increased data accuracy by implementing comprehensive validation processes in interface development.
- Contributed towards a culture of continuous improvement within the organization by actively participating in quality assurance activities.
- Offered input for complex documents to support client-ready final versions.
- Skilled at working independently and collaboratively in a team environment.
Web Services Implementation & Support Analyst
E-MDs
11.2008 - 08.2010
- New product launch to enable end users to electronically prescribe medications via Surescripts via XML.
- Demonstrated strong organizational and time management skills while managing 40-50 ePrescribe implementation projects simultaneously.
- Maintained open lines of communication with clients throughout entire project lifecycle, fostering trust and positive working relationships.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Identified areas for clinical workflow improvement and implemented necessary changes, resulting in successful project completion.
- Provided ongoing support post-go live, ensuring seamless transition for users while addressing any concerns promptly.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Maintained and troubleshot live, production ePrescribe incidents reported by end users to schedule system changes and identify permanent solutions.
- Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
- Acted as liaison between clients and development teams, ensuring timely communication during critical incidents.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
- Developed comprehensive training materials to ensure smooth transition and adoption of new system for end users.
Interface Implementation & Support Analyst
E-MDs
03.2007 - 11.2008
- Demonstrated strong organizational and time management skills while managing 15-20 HL7 v1 & v2 interface implementation projects simultaneously.
- Maintained open lines of communication with clients throughout entire project lifecycle, fostering trust and positive working relationships.
- Developed comprehensive training materials to ensure smooth transition and adoption of new systems for end users.
- Identified areas for clinical workflow improvement and implemented necessary changes, resulting in successful project completion.
- Provided ongoing support post-go live, ensuring seamless transition for users while addressing any concerns promptly.
- Maintained and troubleshot live, production interface incidents reported by end-users to schedule system changes and identify permanent solutions.
- Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
Education
No Degree -
Lamar University
Beaumont, TX01-2000
High School Diploma -
Parkview Christian School
Sulphur, LA05-1999
Skills
- Healthcare Project management, Technical integration implementation
- Team leadership, Cross-functional team management, Staff management, Employee development
- HL7 v2 & v3, FHIR, CCDA, 837 & 835, XML, eRX, EPCS, PDMP
- Software configuration, Technical analysis, Database administration
- Interface Engine, Cloverleaf Interface Engine
- On-Premise, Terminal Server, Azure, SaaS
- Network protocols - DHCP, DNS, TCP/IP, SFTP, Telnet, HTTP, SOAP
- Relational Databases - SQL
- Policy and procedure development and improvement, Regulatory compliance, Change Management (CMM)
- Agile software development methodology, Analytical skills, Quality assurance
- Vendor management
- Documentation and reporting, Verbal and written communication
- Advanced Microsoft Word, Microsoft Excel, Microsoft Power Point, MS OneNote, MS OneDrive, MS Project
- Salesforce, SAP, JIRA, Azure DevOps
- EHRs/PMs; CGM eMDs, CGM Plus, CGM Lytec, CGM Medisoft, CGM Clinical, CGM Enterprise
Accomplishments
- Instituted the interface implementation process and documentation that was adopted as standard.
- Instituted User Acceptance Testing (UAT) regression testing process as part of Agile interface development cycle to reduce bugs and defects and improve customer satisfaction.
- Instituted scoping process for new interface sales.
- Instituted SOP for interface management in hosted environments, including environment migrations, down system, and disaster recovery.
- Constructed executive reporting portfolio to highlight accomplishments and trends.
Timeline
Integration & Interoperability Manager
CompuGroup Medical (formerly E-MDs)
11.2016 - 12.2024
Interface Implementation Supervisor
E-MDs
06.2014 - 11.2016
Sr. Interface Implementation Engineer
E-MDs
08.2010 - 06.2014
Web Services Implementation & Support Analyst
E-MDs
11.2008 - 08.2010
Interface Implementation & Support Analyst
E-MDs
03.2007 - 11.2008
No Degree -
Lamar University
High School Diploma -
Parkview Christian School
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