Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany German

Ft. Pierce

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at McDonald's. Proven track record in cash handling and problem-solving, enhancing customer satisfaction and loyalty. Recognized for training and mentoring staff, fostering a positive work environment, and effectively managing operations to exceed performance expectations.

Overview

28
28
years of professional experience

Work History

Store Manager

Family Dollar
07.2023 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Manager

Sunshine Arcade
11.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Key Holder

Family Dollar
06.2023 - 07.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Assistant Manager

Family Dollar
05.2017 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier

Family Dollar
03.2017 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Manager

Mcdonalds
03.1998 - 04.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier Team Lead

Mcdonalds
01.1997 - 03.1998
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation

Education

Bachelor Of Science In Nursing - Patient Safety & Quality

Southern New Hampshire University
New Hampshire, OH

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Flexible schedule
  • Positive attitude
  • Punctual and reliable

Timeline

Manager

Sunshine Arcade
11.2023 - 03.2024

Store Manager

Family Dollar
07.2023 - 10.2024

Key Holder

Family Dollar
06.2023 - 07.2023

Assistant Manager

Family Dollar
05.2017 - 06.2023

Cashier

Family Dollar
03.2017 - 05.2017

Assistant Manager

Mcdonalds
03.1998 - 04.2012

Cashier Team Lead

Mcdonalds
01.1997 - 03.1998

Bachelor Of Science In Nursing - Patient Safety & Quality

Southern New Hampshire University

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Tiffany German