TIFFANY GHRIST

25+ years experience leading sales and business development teams with a focus on operational excellence. Skilled in strategic planning, implementation, pricing, contract negotiation, employee performance management, and human resource management. Proven ability to foster employee engagement and develop high-performance teams. Instrumental in driving continuous process improvement initiatives resulting in increased productivity, sales, and profitable growth.

• Process Prowess, Tomball, TX, Owner, 01/01/21 - Present, Work with organically obtained business owners, and assist them with all phases of a project from construction to ongoing maintenance initiatives., Start all projects by developing strong relationships with the client and their team, agreeing on the project scope, and working together to deliver a project on time & in scope., Develop projects containing definite beginning & end., Documented & assigned tasks, dependencies, deadlines and contingencies and ensured all details were made readily available to all parties., Develop and implement promotional campaigns and other business related initiatives., Meet with clients to perform assessments., Bring specialized skills and knowledge to assist companies in making the best possible business decisions., Provide oversight and leadership in executing projects from planning to completion., Ensuring the scope and schedule of projects are achievable within the given time and budget., Undertake periodic reviews to make sure that projects are on track.
• Team 6 Renovations & CAV Remodeling, Tomball, TX, Owner, 01/01/17 - 12/31/21, Direct responsibility for handling the day-to-day operations and managing the project execution by developing construction phase schedules, setting timelines, monitoring status, and tracking status to eliminate delays on multiple jobs simultaneously up to $100k in value each., Responsible for sales, marketing, business development, and lead generation for new and existing accounts., Instrumental in developing a marketing strategy to increase community presence by attending face-to-face networking and engaging in local Facebook groups., Handle the management of the entire contract process for the organization by drafting verbiage to mitigate risk and negotiating terms., Work closely with clients and suppliers coordinating and directing estimating functions to price and bid projects., Analyze and perform job costing to properly record all material expenses and labor costs for each project., Processed payment requisitions by handling customer invoicing tracking accounting and bookkeeping responsibilities., Oversee quality assurance and control by performing multiple on-site inspections.
• The Go Solution, Houston, TX, Managing Director, 01/01/14 - 12/31/17, Over the course of 3+ years, excelled earning four promotions within the organization., Responsible for the day-to-day operational execution and streamlining business processes., Instrumental in the development and execution of employee related training for system process and procedures., Direct responsibility for the entire employment hiring process., Developed and led the execution of an 'employer choice' program., Designed the marketing and lead generation strategy execution., Key contributor working closely with the business development team., Identified an opportunity to increase sales by developing a customer service team incentive compensation program.
• APAC Customer Services, Humble, TX, Division Operation Manager, 01/01/13 - 12/31/14, Recruited to spearhead a 2-year project to start a new call center division., Developed SOPs (standard operating procedures)., Effectively handle the human resource and employment hiring process., Identified the need to implement a paid agent licensure program., Executed a leadership strategy to restructure the department., Identified the need to monitor and analyze program profitability.
• Richard, Wayne, & Roberts, Houston, TX, Executive Recruiter, 01/01/12 - 12/31/13, Responsible for managing the recruiting, sourcing, and selection process for vacant sales positions., Handle the lead generation, new business development, and account management for existing clients., Researched, reviewed, and identified potential candidates conducting initial screening steps.
• Aon Hewitt, The Woodlands, TX, Team Manager, Talent/Project Management, 01/01/07 - 12/31/12, Over the course of 5 years, excelled earning four promotions within the organization., Played a key role managing human resource strategies and employee performance., Recognized the need to create product champions by launching a pilot program., Act as a liaison to create a partnership with 12 large Fortune 500 clients., Identified excessive and repetitive member/participant incoming calls., Worked directly with clients by managing the relationship and the SLA.

Health and Life Insurance License; General Lines