Tiffany Gibson

Follow up calls to make sure the customer had a exceptional service appointment no concerns or questions

• Call customer to remind them of the Surveys that was sent via email.
• Set service appointments through CDK
• Answer over flow calls for appointments when the advisors are with a customer.
• Scan all of the paper work in
• Work at the receptionist desk when needed.

• Stay on top of new leads that came in through the CRM (Eleads).
• Assigning new leads to the CRM between BDC agent and sales person.
• Calling new customers to provide them with the information they request.
• Following up with existing customers through text email and phone calls
• Answering phone ups that call in.
• Working closely with sales to insure they know that their customer is coming in when setting appointments.
• Worked in the Cash office when needed
• Worked at Reception when needed
• making over 50 calls a day with calls email and text.
• working in trade pending(snapcell)
• Keeping track of appointments set show and sold on the spread sheet.
• Communicating with sales and Sales Managers
• Making sure every form of communication was documented in the crm between me and customer
• Building a relationship with customer before they come in.
• Informing customers who their sales specialist will be
• Confirming appointments
• If customer did not show up I would follow up with customer to reschedule missed appointments
• No Show appointments if needed
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• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Filling in at the Cash office when needed