Tiffany Ginn
Trenton
Summary
Resourceful Information & Referral Specialist with proven strengths in information management, customer service, and database accuracy. Skilled in delivering clear guidance, resolving complex issues, and providing timely, accurate referrals through strong communication and problem-solving abilities.
Certified nursing assistant offering 14 plus years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
13
13
years of professional experience
Work History
INFORMATION & REFERRAL SPECIALIST
Wayne Metropolitan Community Action Agency
Detroit
05.2024 - Current
- Assisted clients in accessing critical community resources and support services, ensuring equitable service delivery.
- Documented client interactions, service plans, and resource referrals using internal case management software.
- Collaborated with local nonprofit partners and government agencies to deliver wraparound support tailored to client needs.
- Conducted follow-up calls to confirm client satisfaction and track progress on service goals.
- Responded to high volumes of incoming calls and emails, providing accurate information with empathy and professionalism.
- Scheduled appointments and referrals for clients seeking additional assistance.
- Performed eligibility screenings for local, state, and federal assistance programs, guiding clients through application processes.
- Maintained up-to-date contact records and client databases to support continuity of care.
Certified Nursing Assistant
Belle Fountain Nursing And Rehabilitation Center
Riverview
07.2023 - 05.2024
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Communicated effectively with patients, families, and healthcare team members.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
CUSTOMER SERVICE REPRESENTATIVE
QUALFON
05.2022 - 06.2023
- Provided inbound support for a wide range of customer concerns, resolving billing, service, and account issues efficiently.
- Maintained accurate documentation of all customer interactions using internal CRM systems.
- Navigated multiple platforms simultaneously to troubleshoot problems and deliver effective solutions.
- Met and exceeded quality assurance benchmarks through effective communication and attention to detail.
- Partnered with supervisors and quality analysts to improve customer satisfaction scores.
CERTIFIED NURSING ASSISTANT
ABERDEEN REHABILITATION
10.2018 - 04.2022
- Delivered daily care support including bathing, dressing, grooming, and ambulation to elderly residents.
- Took and recorded vital signs, reporting significant changes to licensed nursing staff.
- Supported nursing staff with documentation and implementation of patient care plans.
- Built rapport with residents and families, enhancing trust and emotional support.
- Adhered strictly to safety, hygiene, and infection control protocols.
Certified Nursing Assistant
Regency Healthcare
Taylor
10.2014 - 09.2018
- Assisted patients with daily living activities and personal hygiene tasks.
- Maintained cleanliness and safety of patient rooms and common areas.
- Administered basic care such as feeding, grooming, and toileting support.
- Observed and reported unusual symptoms and changes to charge nurse.
- Responded quickly to emergency situations involving sudden illness or injury.
Certified Nursing Assistant
Boulevard Manor
Detroit
08.2012 - 01.2014
- Assisted patients with daily living activities and personal hygiene tasks.
- Communicated effectively with patients, families, and healthcare team members.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Education
COMPUTER INFORMATION SYSTEMS -
Oakland Community College
Bloomfield Hills, MISkills
- Customer Service
- Time Management Abilities
- Case Management
- Excellent Communication
- Data Entry
- Database Management
- Database Search & Data Entry Skills
- Knowledge of Health Care Regulations
- Geriatric care
- Vital signs monitoring
- End-of-life care
- Alzheimer's and Dementia care
- Patient hygiene support
Timeline
INFORMATION & REFERRAL SPECIALIST
Wayne Metropolitan Community Action Agency
05.2024 - Current
Certified Nursing Assistant
Belle Fountain Nursing And Rehabilitation Center
07.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
QUALFON
05.2022 - 06.2023
CERTIFIED NURSING ASSISTANT
ABERDEEN REHABILITATION
10.2018 - 04.2022
Certified Nursing Assistant
Regency Healthcare
10.2014 - 09.2018
Certified Nursing Assistant
Boulevard Manor
08.2012 - 01.2014
COMPUTER INFORMATION SYSTEMS -
Oakland Community College