Tiffany Givens
Little Rock
Summary
Dedicated phlebotomist with over 10 years of experience in specimen collection and processing, eager to leverage expertise in a dynamic healthcare environment. Proficient in customer service and problem resolution, with a strong track record of mentoring new staff to ensure a seamless transition into the team. Committed to delivering high-quality patient care while upholding strict confidentiality standards, contributing to a positive and efficient clinical atmosphere. Passionate about enhancing patient experiences through compassionate service and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Lab Assistant IV
LabCorp
Little Rock, AR
08.2024 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Customer Service Rep
PNC Bank
Remote
08.2022 - 08.2024
- Address customer inquiries and resolve issues, ensuring a seamless service experience across various communication channels.
- Investigate and recommend solutions for recurrent or complex service issues, acting as an escalation point for critical cases.
- Analyze and identify the root causes of service challenges to prevent future occurrences.
- Document interactions and fulfill service requests efficiently, while mentoring peers to enhance overall team performance.
- REMOTE
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Phlebotomist/Processor
LabCorp
Little Rock, AR
12.2021 - 08.2022
- Performed venipuncture and capillary punctures to collect blood samples for laboratory analysis, adhering strictly to safety and hygiene protocols.
- Processed and prepared biological specimens, ensuring proper centrifugation and storage for accurate testing results.
- Maintained stringent quality control measures to guarantee the accuracy and reliability of patient diagnostic information.
- Provided clear explanations to patients about the collection and testing procedures, fostering a supportive and informative environment.
- Verified test requisitions and identified discrepancies, effectively communicating with medical staff to resolve issues promptly.
- Adhered to strict confidentiality guidelines, safeguarding patient information throughout the specimen collection and documentation process.
- Accurately labeled specimen containers with pertinent details, including collection time, date, and patient identifiers to ensure traceability.
CSR / Teller
First Security Bank
Little Rock, AR
09.2019 - 12.2021
- Managed a range of banking transactions, including account openings and routine financial operations, maintaining high accuracy in tracking and reporting.
- Addressed and resolved account discrepancies and customer inquiries, ensuring confidentiality and adherence to compliance standards.
- Provided guidance and training to new team members on bank procedures and policies, contributing to overall team efficiency.
Phlebotomist/Processor
LabCorp
Little Rock, AR
06.2016 - 03.2019
- Performed venipuncture and capillary punctures to collect blood samples for laboratory analysis, adhering to safety guidelines and quality standards.
- Processed and prepared biological specimens, ensuring proper centrifugation and specimen integrity for accurate test outcomes.
- Maintained strict adherence to protocol to guarantee reliable and precise diagnostic results for patient care.
- Provided patient education on the phlebotomy procedure and addressed inquiries to enhance understanding and comfort during the collection process.
- Verified test requisitions and promptly reported any order discrepancies to medical staff to ensure test accuracy.
- Observed confidentiality protocols, protecting patient privacy during the intake and specimen collection phases.
- Accurately labeled specimen containers with essential identifiers, including collection time, date, and patient information, to maintain traceability and reduce errors.
Education
Medical Assistant and Phlebotomy Certificate -
Eastern College of Health Vocations
Little Rock, ARAssociate of Science and Liberal Arts -
Pulaski Technical College
North Little Rock, AR05-2026
Skills
- Customer Experience (CX)
- Management
- Proactive Sales
- Effective Communication
- Decision Making and Critical Thinking
- Accuracy and Attention to Detail
- Troubleshooting and Problem Solving
- Escalation and Root Cause Analysis
- Leadership
- Call Centers
- Banking / Cash Handling
- Salesforce
- Data Entry
- Microsoft Office
- Phlebotomy
- Specimen Collection
- Medical Terminology
- Infection Control
- Venipuncture
- Specimen Processing
- Laboratory Techniques
Timeline
Lab Assistant IV
LabCorp
08.2024 - Current
Customer Service Rep
PNC Bank
08.2022 - 08.2024
Phlebotomist/Processor
LabCorp
12.2021 - 08.2022
CSR / Teller
First Security Bank
09.2019 - 12.2021
Phlebotomist/Processor
LabCorp
06.2016 - 03.2019
Medical Assistant and Phlebotomy Certificate -
Eastern College of Health Vocations
Associate of Science and Liberal Arts -
Pulaski Technical College