Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Givens

Little Rock

Summary

Dedicated phlebotomist with over 10 years of experience in specimen collection and processing, eager to leverage expertise in a dynamic healthcare environment. Proficient in customer service and problem resolution, with a strong track record of mentoring new staff to ensure a seamless transition into the team. Committed to delivering high-quality patient care while upholding strict confidentiality standards, contributing to a positive and efficient clinical atmosphere. Passionate about enhancing patient experiences through compassionate service and meticulous attention to detail.

Overview

9
9
years of professional experience

Work History

Lab Assistant IV

LabCorp
08.2024 - Current
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Ensured accurate test results with proper use of lab equipment and adherence to protocols.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Demonstrated competence in collecting lab samples for testing.
  • Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
  • Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.

Customer Service Rep

PNC Bank
08.2022 - 08.2024
  • Address customer inquiries and resolve issues, ensuring a seamless service experience across various communication channels.
  • Investigate and recommend solutions for recurrent or complex service issues, acting as an escalation point for critical cases.
  • Analyze and identify the root causes of service challenges to prevent future occurrences.
  • Document interactions and fulfill service requests efficiently, while mentoring peers to enhance overall team performance.
  • REMOTE
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Phlebotomist/Processor

LabCorp
12.2021 - 08.2022
  • Performed venipuncture and capillary punctures to collect blood samples for laboratory analysis, adhering strictly to safety and hygiene protocols.
  • Processed and prepared biological specimens, ensuring proper centrifugation and storage for accurate testing results.
  • Maintained stringent quality control measures to guarantee the accuracy and reliability of patient diagnostic information.
  • Provided clear explanations to patients about the collection and testing procedures, fostering a supportive and informative environment.
  • Verified test requisitions and identified discrepancies, effectively communicating with medical staff to resolve issues promptly.
  • Adhered to strict confidentiality guidelines, safeguarding patient information throughout the specimen collection and documentation process.
  • Accurately labeled specimen containers with pertinent details, including collection time, date, and patient identifiers to ensure traceability.

CSR / Teller

First Security Bank
09.2019 - 12.2021
  • Managed a range of banking transactions, including account openings and routine financial operations, maintaining high accuracy in tracking and reporting.
  • Addressed and resolved account discrepancies and customer inquiries, ensuring confidentiality and adherence to compliance standards.
  • Provided guidance and training to new team members on bank procedures and policies, contributing to overall team efficiency.

Phlebotomist/Processor

LabCorp
06.2016 - 03.2019
  • Performed venipuncture and capillary punctures to collect blood samples for laboratory analysis, adhering to safety guidelines and quality standards.
  • Processed and prepared biological specimens, ensuring proper centrifugation and specimen integrity for accurate test outcomes.
  • Maintained strict adherence to protocol to guarantee reliable and precise diagnostic results for patient care.
  • Provided patient education on the phlebotomy procedure and addressed inquiries to enhance understanding and comfort during the collection process.
  • Verified test requisitions and promptly reported any order discrepancies to medical staff to ensure test accuracy.
  • Observed confidentiality protocols, protecting patient privacy during the intake and specimen collection phases.
  • Accurately labeled specimen containers with essential identifiers, including collection time, date, and patient information, to maintain traceability and reduce errors.

Education

Medical Assistant and Phlebotomy Certificate -

Eastern College of Health Vocations
Little Rock, AR

Associate of Science and Liberal Arts -

Pulaski Technical College
North Little Rock, AR
05-2026

Skills

  • Customer Experience (CX)
  • Management
  • Proactive Sales
  • Effective Communication
  • Decision Making and Critical Thinking
  • Accuracy and Attention to Detail
  • Troubleshooting and Problem Solving
  • Escalation and Root Cause Analysis
  • Leadership
  • Call Centers
  • Banking / Cash Handling
  • Salesforce
  • Data Entry
  • Microsoft Office
  • Phlebotomy
  • Specimen Collection
  • Medical Terminology
  • Infection Control
  • Venipuncture
  • Specimen Processing
  • Laboratory Techniques

Timeline

Lab Assistant IV

LabCorp
08.2024 - Current

Customer Service Rep

PNC Bank
08.2022 - 08.2024

Phlebotomist/Processor

LabCorp
12.2021 - 08.2022

CSR / Teller

First Security Bank
09.2019 - 12.2021

Phlebotomist/Processor

LabCorp
06.2016 - 03.2019

Medical Assistant and Phlebotomy Certificate -

Eastern College of Health Vocations

Associate of Science and Liberal Arts -

Pulaski Technical College

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Tiffany Givens