Tiffany Glass
Havelock,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Caregiver
Access Community Based Services
Morehead , NC
2023.02 - 2024.05
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Girl Scout Leader
Troop 1381
Havelock , NC
2012.08 - 2020.01
- Collaborated with parents to ensure that their daughters had a positive experience in the program.
- Coached girls on how to earn money through cookie sales campaigns.
- Monitored attendance records for each meeting or event.
- Reviewed reports submitted by individual scouts after completion of badge requirements.
- Instructed girls in outdoor skills such as camping, hiking, orienteering, and canoeing.
- Advised girls on how to handle conflicts among peers in a constructive manner.
- Enforced safety regulations while participating in outdoor activities.
- Provided guidance on badge requirements for each level of Girl Scouts.
- Mentored younger scouts so they could develop important life skills such as problem-solving and communication techniques.
- Encouraged girls to participate in community service projects such as beach cleanups or helping out at a local soup kitchen.
- Led campfire programs that included songs, skits, stories, and other activities.
- Developed lesson plans to teach girls about the importance of teamwork, leadership, and community service.
- Facilitated team-building exercises during group outings.
- Planned field trips to museums or parks for educational purposes.
- Organized troop meetings and activities.
- Compiled paperwork for extended trips, meeting information and fundraising efforts.
Plant Nursery Worker, Sales
The Plant Stand
Newport , NC
2017.02 - 2017.11
- Created displays to promote seasonal products within the store environment.
- Loaded and unloaded delivery trucks with new inventory items.
- Trained new employees on proper techniques for handling plants.
- Operated cash registers accurately during checkout process.
- Assisted customers in selecting plants, flowers, and shrubs for their garden needs.
- Provided advice to customers regarding planting instructions, soil types and care instructions for plants.
- Organized the nursery area according to product type for easy customer access.
- Inspected plants regularly to ensure quality standards were met.
- Restocked shelves with new merchandise items as needed.
- Applied fertilizer to improve plant health and growth.
- Handled plants and shrubs with care to avoid damage.
- Pruned, trimmed and culled plants to promote proper growth.
- Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Utilized thatcher to lift dead leaves and grass from between growing grass and soil.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Retrieved plants and flowers at customers' requests.
- Cleaned work areas and maintained grounds and landscaping.
- Participated in inspection, grading and post-harvest treatment of crops.
Cosmetologist
Cost Cutters
Morehead , NC
2003.12 - 2009.10
- Upsold various treatments or packages when appropriate.
- Educated clients on proper skin care techniques and products.
- Engaged with customers by providing friendly conversation during services.
- Applied makeup for special occasions such as weddings or proms.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Assisted customers in selecting appropriate retail products for their needs.
- Performed haircuts, coloring, highlighting and styling techniques.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Developed a loyal client base through excellent customer service.
- Provided consultations to clients on beauty treatments, products and services.
- Maintained accurate records of customer services provided.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
Education
Cosmetology - Cosmetology
Craven Community College
New Bern, NC2003-12
Skills
- ADL Assistance
- Compassionate client care
- Patient Companionship
- Multitasking and Organization
- Care Plan Adherence
- Mobility Assistance
- Hoyer Lifting Equipment
- Incident Reporting
- Basic Housekeeping
- Dependable and Reliable
- Complex Problem-Solving
- Strong Ethics
Timeline
Caregiver
Access Community Based Services
2023.02 - 2024.05
Plant Nursery Worker, Sales
The Plant Stand
2017.02 - 2017.11
Girl Scout Leader
Troop 1381
2012.08 - 2020.01
Cosmetologist
Cost Cutters
2003.12 - 2009.10
Cosmetology - Cosmetology
Craven Community College
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