Tiffany Glover
Ona,WV
Summary
Proven to enhance patient experiences at Marshall Orthopedics through exceptional customer service and office administration. Leveraged emotional intelligence and problem-solving skills to foster trust and efficiency, achieving a significant improvement in patient satisfaction. Demonstrates adaptability and dedication, ensuring seamless operations and positive patient outcomes.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure CSR position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Marshall Orthopedics
03.2022 - Current
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Direct Support Professional
Unlimited Possibilities
09.2019 - 03.2022
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Behavioral Rehabilitation Specialist
Prestera
05.2010 - 12.2021
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Conducted and interacted with clients in both individual and group counseling settings.
- Facilitated social skills groups to improve interpersonal relationships and communication abilities among clients.
- Provided crisis intervention services to manage challenging behaviors safely and effectively without compromising the therapeutic environment.
- Supported clients in achieving their goals through structured reinforcement systems and motivational strategies.
- Maintained accurate documentation of client progress, interventions, and communications, promoting transparency among team members.
- Observed and monitored client behavior and responses to treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Prompted and assisted clients with daily medications, hygiene, grocery shopping and other daily needs.
Education
High School Diploma -
Fairland High School
Proctorville, OH05.2001
Skills
- Customer Service
- Creativity
- Reliability and Dedication
- Attention to Detail
- Adaptability
- Patient greeting
- Teamwork
- Office Administration
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Emotional intelligence and people skills
Timeline
Patient Service Representative
Marshall Orthopedics
03.2022 - Current
Direct Support Professional
Unlimited Possibilities
09.2019 - 03.2022
Behavioral Rehabilitation Specialist
Prestera
05.2010 - 12.2021
High School Diploma -
Fairland High School
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