Tiffany Godsey

Would take calls from US and Canada customers.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Sent emails and invoices
• Used SAP ordering system.
• Remove authorization blocks and take new payments.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded to 50+ customer requests for products, services, and company information.

• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Assisted customers with returns, refunds and resolving transaction issues.
• Learned duties for various positions and provided backup at key times.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register to record transactions accurately and efficiently.
• Welcomed customers and helped determine their needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked flexible schedule and extra shifts to meet business needs.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Answered customers' questions, recommended items, and recorded order information.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Paid attention to detail while completing assignments.

• Provided exceptional services and pleasant shopping experiences to retail customers.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Replenished merchandise from inventory during downtime when stock became low.
• Answered customer inquiries concerning warranties and addressed repair needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Contributed to the development of visual merchandising strategies that showcased products effectively while adhering to brand guidelines.
• Developed rapport with clients through positive interactions, leading to increased repeat business and client loyalty.
• Provided excellent customer service to exceed customer expectations.
• Monitored customers for signs of security concerns and escalated issues to management.
• Completed store opening and closing procedures as per company guidelines.
• Aided customers in finding right jewelry for personal preferences and specific occasions.
• Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.