Tiffany Golden
Shallowater,Tx
Summary
To positively contribute to a quality-driven team and utilize my strengths to inspire growth for self and others. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Petroleum Laboratory Technician
Pantechs Laboratory
08.2023 - Current
- Properly prepared samples for analysis.
- Operated specialized equipment such as gas chromatographs.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Property Manager
Family Business
01.2011 - Current
- Rental Property management
- Schedule home maintenance repairs
- Collections
Treatment Coordinator Assistant | Scheduling Coordinator | Insurance Coordinator | Finance Team Member
St. Clair and Massey Orthodontics
01.2016 - 01.2023
- Operated advanced x-ray equipment such as Panoramic x-ray, Cephalometric x ray and Cone Beam computed tomography
- Communicated with doctors to collaborate on patients x-ray needs to maximize proficiency
- Performed patient scheduling procedure to maximize service, care, and efficiency
- Greeted patients with positivity, friendliness, compassion and gentleness
- Conducting effective communication as well as considerable interoffice and intrateam coordination, organization, focus and customer service were key responsibilities in this role
- Completed insurance verification and payment agreements
- Precise data entry to ensure patients received maximum benefits from their insurance providers
- Enter new patient information including insurance information
- Email detailed and instructional dental referrals to the appropriate dentist
- Face to face customer service
- Work cohesively with others in a fast-paced environment
- Check patients in and out of appointments
- Up sale products to patients
- Scan all documents into patient file
- Communicate with patients via telephone, text and email
- Post payments for purchased products and services
- Verify all patient insurance data is correctly input into our system
- Verify all patient insurance benefits with the patient’s insurance provider
- Input contract data
- Deliver financial contracts to patients and ensure they understand their payment obligations
- Explain our financial policies to patients
- Answer all financial questions
- Post recurring payments
- Account management: Inform patients of their account status with multiple forms of communication such as calling, texting, emailing and mailing letters to patients with delinquent accounts
- Make daily deposits
- Run daily, weekly and monthly reports on patient’s financial accounts
Cosmetology Instructor
Karen McClure-Lubbock Cosmetology College
09.2010 - 05.2011
- Encouraged good behaviors using a positive reinforcement method
- Instructed students on proper health and personnel habits for themselves and clientele
- Established a safe learning environment for the students
- Communicated openly with parents or financial responsible party of the student about activities, behaviors and hour clocked for the program
- Meticulously sanitized equipment and work areas for the safety of the students and clients
- Instructed students on how to properly sanitize equipment and work areas
Education
Instructor of Cosmetology -
South Plains College
Levelland, TxCosmetologist - Cosmetology Program
South Plains College
Levelland, TxSkills
- Scheduling
- Data collection
- Complaint resolution
- Team collaboration
- Customer service
- Customer inquiries
- Records maintenance
- Patient registration
- Process payments
Timeline
Petroleum Laboratory Technician
Pantechs Laboratory
08.2023 - Current
Treatment Coordinator Assistant | Scheduling Coordinator | Insurance Coordinator | Finance Team Member
St. Clair and Massey Orthodontics
01.2016 - 01.2023
Property Manager
Family Business
01.2011 - Current
Cosmetology Instructor
Karen McClure-Lubbock Cosmetology College
09.2010 - 05.2011
Cosmetologist - Cosmetology Program
South Plains College
Instructor of Cosmetology -
South Plains College
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