Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Tiffany Gomez

Arlington,TX

Summary

Natural leader with 22 years of experience in photography, videography, and content creation, including owning and operating a successful photography business. Expertise in creating high-quality visual content for social media platforms and building brand awareness. Proven ability to lead teams, mentor individuals, and drive brand loyalty through innovative strategies and multimedia content. Adept at shooting, editing, and producing content for digital media, with proficiency in Adobe Photoshop, and Lightroom. Skilled in project management, branding, and social media strategy, with a strong focus on community engagement and performance analytics.

Overview

17
17
years of professional experience

Work History

CUSTOMER CARE MANAGER - CONCIERGE KEY

American Airlines
01.2023 - Current
  • Led and mentored teams through coaching, creating multimedia presentations to align team goals with company objectives.
  • Produced internal content and visual assets to enhance team communication and customer service initiatives.
  • Leveraged data analytics to track and improve performance metrics.

Results: Increasing team participation in Citi Partner Transfers from 25% to 85% team participation, within a seven-month focus. Participation success contributing to 189% to goal for January 2025, from 5.6% in June 2024. Ended January 2025 leading in Sales percent to goal in Revenue and Citi Referrals.

OWNER/PHOTOGRAPHER

Silver Streak Studios
10.2017 - Current
  • Founded and operate a full-service photography business specializing in branding photography, event coverage, portraiture, and product photography for social media and digital marketing campaigns.
  • Create high-quality visual content for clients, helping businesses and individuals elevate their brand presence through personalized photo shoots and customized visual storytelling.
  • Manage all aspects of the business, from client relations and project management to editing and final content delivery, ensuring timely and impactful results.
  • Leverage social media platforms (Instagram, Facebook) to showcase work, build brand visibility, and engage directly with clients and prospects.
  • Provide clients with guidance on content strategy for social media to increase engagement and drive brand loyalty.

Results: Customer loyalty, & repeat business

FREELANCE PHOTOGRAPHER & VIDEOGRAPHER

Destined Living
10.2020 - 09.2021
  • Created and executed branding strategies for social media, producing high-quality visual content for Facebook, and Instagram.
  • Collaborated with the marketing team to tailor content for each platform, ensuring brand consistency and alignment with company messaging.
  • Monitored analytics to assess content performance, adjust strategy, and maximize engagement.

Results: Brand recognition and increase in sales.

FREELANCE PHOTOGRAPHER & VIDEOGRAPHER

UFC GYM
05.2017 - 10.2019
  • Shot and edited content for Facebook and Instagram, increasing community engagement and brand awareness for the gym.
  • Produced dynamic videos and photos showcasing the gym’s culture, events, and members, directly aligned with the gym’s marketing objectives.
  • Worked closely with the marketing team to optimize content for each platform, driving more interactions and follower growth.
  • Analyzed social media performance and refined content strategy to improve results.

Results: Engagement rates increased by 30% over the first three months of content implementation.

Marketing & Sales Roles

AT&T, Spring Mobile
04.2008 - 11.2017
  • Spearheaded visual campaigns and event photography, driving customer engagement and brand awareness in the Dallas/Fort Worth market.
  • Managed sales teams and coached individuals to maximize performance while maintaining brand integrity.

Results: 15% increase new customer conversion rates.

Education

Bachelor of Science - Photography

Texas A&M University
Commerce, TX
05.2011

Skills

  • Photography (Canon, DSLR, iOS, Android, Lighting, Framing)
  • Adobe Creative Suite (Photoshop, Lightroom, Illustrator)
  • Social Media Content Creation (Facebook, Instagram, LinkedIn)
  • Project Management (PMP coursework)
  • Branding & Visual Storytelling
  • Content Scaling for Multiple Platforms
  • Influencer Marketing & Paid Media Strategy
  • Community Engagement & Management
  • Cross-Functional Collaboration

Affiliations

  • Vice President, Latin Diversity Network – DFW Chapter
  • Member of Professional Women in Aviation

Timeline

CUSTOMER CARE MANAGER - CONCIERGE KEY

American Airlines
01.2023 - Current

FREELANCE PHOTOGRAPHER & VIDEOGRAPHER

Destined Living
10.2020 - 09.2021

OWNER/PHOTOGRAPHER

Silver Streak Studios
10.2017 - Current

FREELANCE PHOTOGRAPHER & VIDEOGRAPHER

UFC GYM
05.2017 - 10.2019

Marketing & Sales Roles

AT&T, Spring Mobile
04.2008 - 11.2017

Bachelor of Science - Photography

Texas A&M University
Tiffany Gomez