Tiffany Goncalves
Providence,RI
Summary
Self-motivated, responsible and hardworking associate with years of experience developing and maintaining effectiveness in patient care. Works well independently and on a team. Strives to complete tasks effectively. Looking to obtain more experience and grow
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
LifeSpan
Providence, RI
01.2023 - Current
- Used heel and finger stick methods to obtain blood from capillaries.
- Performed quality control tests on collected specimens.
- Educated patients on proper blood draw techniques.
- Provided excellent customer service while interacting with patients.
- Identified patients using proper procedures prior to specimen collection.
Key Holder
Once Upon A Child Franchise
Warwick, Rhode Island
02.2022 - 01.2023
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Used Point of Sale register system to complete transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Counted and balanced registers.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
CNA
IntelyCare
Quincy, MA
04.2020 - 02.2022
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Documented patient care services by charting in designated areas.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
CNA
Fatima Memorial Hospital
North Providence, RI
05.2019 - 10.2020
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented patient care services by charting in designated areas.
CNA
Phoenix Home Care & Hospice
Cranston, RI
05.2014 - 06.2016
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Education
Phlebotomy
American Safety & Training
Providence, RI07-2022
CNA
Cranston Alternative Education Program
Cranston, RI05-2014
Work Readiness Training
Providence Skills Center
Providence, RI01-2013
GED -
CCRI
Providence06-2012
Skills
- Specimen Preparation
- Data Entry
- Venipuncture
- Paperwork Processing
- Communication Abilities
- Customer Service
- Staff Training
- Front End Operations
- Cash Handling Accuracy
- Cash Handling
Certification
- Phlebotomy Certification
- CPR Certified
- CNA Certification
Accomplishments
Community Service
- Red Cross First Aid CPR, UCAP Providence, RI 30 hours
- Washington Park Community Center Providence, RI 25 Hours
Timeline
Phlebotomist
LifeSpan
01.2023 - Current
Key Holder
Once Upon A Child Franchise
02.2022 - 01.2023
CNA
IntelyCare
04.2020 - 02.2022
CNA
Fatima Memorial Hospital
05.2019 - 10.2020
CNA
Phoenix Home Care & Hospice
05.2014 - 06.2016
Phlebotomy
American Safety & Training
CNA
Cranston Alternative Education Program
Work Readiness Training
Providence Skills Center
GED -
CCRI
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