Tiffany Gonzales
Moreno Valley,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Touched By An Angel Arts "N" Crafts
02.2021 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Sales Manager
All In One Home Furnishing
01.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Unit Secretary
Redlands Hospital
07.2017 - 01.2019
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
Education
High School Diploma -
Moreno Valley Adult School
Moreno Valley 06.2010
No Degree - Nursing Assistance
John Muir High School
Pasadena, CA03.2007
Skills
- Billing and Invoicing
- Database Entry
- Event Planning
- Spreadsheet Development
- Document Scanning
- Schedule and Calendar Management
- Office Supply Management
- Inventory Management
- Telephone Reception
- File Organization
- Word Processing
Certification
- CNA - Certified Nursing Assistant
Timeline
Office Administrative Assistant
Touched By An Angel Arts "N" Crafts
02.2021 - Current
Sales Manager
All In One Home Furnishing
01.2019 - Current
Unit Secretary
Redlands Hospital
07.2017 - 01.2019
High School Diploma -
Moreno Valley Adult School
No Degree - Nursing Assistance
John Muir High School
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