Tiffany Gonzalez
Fresno,CA
Summary
Skilled at scheduling more than 25 procedures each week for a ophthalmology practice with four surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments.
Overview
6
6
years of professional experience
Work History
Surgery Scheduler
Insight Vision Center
Fresno, CA
10.2020 - Current
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Monitored and updated patient records in the electronic medical record system.
- Processed payments from patients for surgical services rendered.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Account Specialist
Furniture of America
Fresno, CA
10.2018 - 03.2020
- Processed payments for customers, including credit card transactions, and checks.
- Developed and maintained customer accounts by accurately recording customer information.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Reviewed invoices prior to payment processing for accuracy and completeness of information provided.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Central High School
Fresno, CA06-2011
Skills
- Scheduling expertise
- Maintaining confidentiality
- Pre-authorization management
- Educating patients
- HIPAA Compliance
- Time Management
- Multitasking
- Adaptability
- Customer Service
- Organizational Skills
Languages
English
Professional
References
References available upon request.
Timeline
Surgery Scheduler
Insight Vision Center
10.2020 - Current
Account Specialist
Furniture of America
10.2018 - 03.2020
High School Diploma -
Central High School
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