Tiffany Gonzalez
Allentown,PA
Summary
Experienced professional with a strong background in customer service and office administration, ready to excel in a front-facing role. Skilled in handling inquiries, managing schedules, and ensuring smooth operations. Known for outstanding teamwork, adaptability, and a history of achieving reliable outcomes. Demonstrates excellent communication, problem-solving, and the ability to create a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk / Assistant
Golden Multi Service
07.2024 - 01.2025
- processed company documentations , such as invoices and payment checks
- Assisted tax accountants in preparing tax returns and financial statements
- Analyzed Quickbooks data for accuracy
- Communicated with clients on a daily basis and ensured excellent customer service
- performed administrative tasks, including filing , reporting,tagging fixed assets,etc.
- Help clients with car Insurance , License plates and registration
- Answered customer telephone calls promptly and appropriately handled needs.
Food Team Member
Compass Group
08.2023 - 12.2024
- Food Preparation: Assist in preparing meals according to the menu and residents' dietary restrictions (e.g., diabetic, lowsodium, pureed diets)
- Portioning: Serve appropriate portions based on dietary guidelines and individual resident needs
- Meal Delivery: Transport meals to dining areas or directly to residents' rooms
- Special Requests: Accommodate specific resident preferences or requirements whenever possible
- Communication: Engage with residents in a friendly and respectful manner while serving meals
- Feedback Collection: Note residents' feedback on meals and report preferences or concerns to the kitchen staff or dietitian
- Cleaning: Wash dishes, utensils, and equipment; sanitize food preparation areas and dining spaces
- Waste Management: Properly dispose of food waste and ensure cleanliness of trash areas
- Compliance: Follow strict health and safety protocols to prevent cross-contamination and ensure food safety
- Menu Adherence: Follow planned menus developed by dietitians, ensuring meals meet nutritional guidelines
- Allergy Awareness: Understand and respect residents' allergies, intolerances, and dietary restrictions
- Coordination: Work closely with kitchen staff, dietitians, and nursing staff to ensure residents' dietary needs are met
- Assistance: Support other team members during busy times or special events
Student Internship
St'lukes
04.2022 - 12.2024
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Food Team Leader
Cedar Fair
07.2021 - 07.2023
- Trained store personnel on the company's products, services, customer service, and appreciation
- Team Management: Assign tasks, delegate responsibilities, and ensure team members are working efficiently
- Motivation: Encourage teamwork and a positive work environment
- Shift Coordination: Schedule shifts, monitor attendance, and ensure enough staff is present to handle operations
- Workflow Oversight: Oversee food preparation, serving, and clean-up to maintain smooth operations
- Food Standards: Ensure food safety, hygiene, and quality standards are met
- Stock Monitoring: Check inventory levels and ensure supplies are ordered and restocked as needed
- Cost Control: Minimize waste and manage resources effectively
- Problem-Solving: Address operational issues and conflicts as they arise
Education
HighSchool -
William Allen Highschool
Allentown, PA06.2025
Skills
- Customer service
- Time management
- Food service
- Communication skills
- Guest services
- Leadership
- Bilingual
- Restaurant experience
- Consistency
- Teamwork
- Adaptability
- Decision making
- Conflict Resolution
- Prioritization
- Inventory Management
- Professional Services
- Learning Agility
- Data analysis
- Financial documentation
- Inventory management
- Hospitality services
- Administrative skills
- File management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk / Assistant
Golden Multi Service
07.2024 - 01.2025
Food Team Member
Compass Group
08.2023 - 12.2024
Student Internship
St'lukes
04.2022 - 12.2024
Food Team Leader
Cedar Fair
07.2021 - 07.2023
HighSchool -
William Allen Highschool
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