Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tiffany Gonzalez

Boynton Beach,FL

Summary

Dynamic Customer Service Supervisor at Wawa with proven expertise in problem-solving and team leadership. Enhanced customer satisfaction through effective issue resolution and streamlined operations. Skilled in training and mentoring staff, fostering a collaborative environment that boosted team productivity and morale. Proficient in CRM systems, ensuring exceptional service delivery and loyalty.

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Wawa
08.2017 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Researched and corrected customer concerns to promote company loyalty.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Sous Chef

The Clubhouse Restaurant
08.2015 - 07.2017
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
  • Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
  • Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
  • Assisted in the development of staff training programs, improving overall consistency and efficiency within the kitchen environment while fostering professional growth among junior team members.
  • Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.
  • Enhanced team performance with regular skill-development workshops and hands-on training.
  • Significantly reduced preparation times by optimizing kitchen layout and equipment placement.

Education

High School Diploma -

South Broward High School
Hollywood, FL
05-2005

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Decision-making
  • Team building and leadership
  • Training and mentoring
  • MS office
  • Customer relationship management (CRM)
  • Issue resolution
  • Verbal and written communication
  • Customer service management
  • Inventory management
  • Staff development and training
  • Food safety
  • Business administration
  • Operations management

Certification

  • Certified in Servsafe
  • CPR Certified

Languages

Spanish
Professional Working

Timeline

Customer Service Supervisor

Wawa
08.2017 - Current

Sous Chef

The Clubhouse Restaurant
08.2015 - 07.2017

High School Diploma -

South Broward High School

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