Tiffany Gooden
Shreveport,LA
Summary
Versatile professional with a strong foundation in human resources and a growing interest in cybersecurity. Demonstrated ability to excel in customer service roles and eager to apply technical skills to a dynamic field.
Overview
11
11
years of professional experience
Work History
Administrator / Server Shift Leader
POSADO'S CAFÉ
09.2022 - Current
- Maintained a deep focus on building solid relationships with customers to generate repeat and referral business
- Arranged and prepared tables for customers to create a memorable dining experience
- Addressed and resolved customer conflicts as needed
- Placed orders, managed bills, and handled complementary items using the POS system
- Improved sales results by upselling high-profit items such as appetizers and mixed drinks
- Earned Employee of the Month recognition and the highest rating from customers for consistent customer service excellence
- Addressed shortfalls due to unexpected absences or unusually high service volumes by handling table service and other dining room tasks.
Eligibility Reviewer / Supervisor
WITT O'BRIENS
05.2021 - 07.2023
- As Supervisor, coached, educated, and trained team members in various activities and techniques, including company policies and safety requirements
- Evaluated staff to gauge performance and provide constructive feedback, as well as improve the input of those with lagging skills
- Managed schedules and time-off requests, as well as covering staff shortage situations
- As Reviewer, presented clients with unique copy options based on overall goals
- Customized brand messages to reach and capture target audiences
- Managed multiple competing deadlines
- Led team to receive award for being the most productive team company-wide through effective training and supervision
- Continually established open and professional relationships with team members to achieve expedited resolutions for various issues
- Took on additional duties during unexpected backlog, resulting in meeting project target date, as well as rotating to different stations periodically to ensure optimal production coverage
- Played critical role in implementing creative planning and review sessions, collaborating directly with team members to elevate quality levels
- Created original written material for various types of publications and submitted this material for approval by supervisor
- Earned promotion to Supervisor within 2 months of hire.
Housing Supervisor/Appeals Housing Supervisor
GUIDEHOUSE
10.2020 - 09.2022
- Worked with the ERAP program for the state of New York to assist tenants with rental assistant after COVID-19 pandemic.
- Earned multiple recognitions for performance that included Employee of the Month Award, recognition by corporate as the most effective supervisor, and acknowledgement as the top supervisor for quality control
- Drove improvements in productivity while coordinating multiple itineraries and scheduling appointments.
- Streamlined communication between tenants, management, and staff, fostering a positive community atmosphere.
- Maintained accurate records of tenant interactions, enabling efficient follow-up on outstanding matters.
- Reviewed appeals and followed up with explanation of decisions.
Administrator / Server Shift Leader
POSADO'S CAFÉ
04.2014 - 09.2021
- Company Overview: Regional chain of restaurants specializing in Mexican food offerings
- Maintained a deep focus on building solid relationships with customers to generate repeat and referral business
- Arranged and prepared tables for customers to create a memorable dining experience
- Addressed and resolved customer conflicts as needed
- Placed orders, managed bills, and handled complementary items using the POS system
- Improved sales results by upselling high-profit items such as appetizers and mixed drinks
- Earned Employee of the Month recognition and the highest rating from customers for consistent customer service excellence
- Addressed shortfalls due to unexpected absences or unusually high service volumes by handling table service and other dining room tasks
- Regional chain of restaurants specializing in Mexican food offerings
Office Manager
KROGER'S
10.2017 - 10.2020
- Oversaw a broad range of office operations while scheduling appointments for department managers
- Managed office inventory functions that included ordering, requisitions, stocking, and shipment receiving activities
- Maintained computer and filing systems
- Managed schedules, coordinated special projects, administered budgets, and oversaw appointment scheduling, employee functions, and event itineraries/accounts
- Improved the overall performance of team members by establishing a series of workflow processes and monitoring daily productivity closely
- Achieved excellent results from both new hires and established employees through coaching, mentoring, and evaluation with constructive feedback
- Served as the President of the Team Culture Reorganization Club
Education
Cybersecurity - Computer And Information Systems Security
Bossier Parish Community College
Bossier City, LAB.S. - Healthcare Management
UNIVERSITY OF PHOENIX
Tempe, AZ12.2023
A.S. - Human Resources Management
EASTERN GATEWAY COMMUNITY COLLEGE
Steubenville, OH10.2020
Skills
- Talent Recruitment & Pre-Employment Screening
- Staff Training & Development
- New Employee Onboarding / Orientation
- Team Building & Leadership
- Regulatory Compliance (EEOC, FMLA, ADA, OSHA)
- Compensation & Benefits
- Eligibility Determinations
- Employee Performance Evaluations
- Talent Retention
- Diversity & Inclusion (D&I)
- Proficiency in MS Office & Proprietary Systems
- Employee Conflict Resolution
- Operations Management
Accomplishments
Certified Computer Repair Technician
Timeline
Administrator / Server Shift Leader
POSADO'S CAFÉ
09.2022 - Current
Eligibility Reviewer / Supervisor
WITT O'BRIENS
05.2021 - 07.2023
Housing Supervisor/Appeals Housing Supervisor
GUIDEHOUSE
10.2020 - 09.2022
Office Manager
KROGER'S
10.2017 - 10.2020
Administrator / Server Shift Leader
POSADO'S CAFÉ
04.2014 - 09.2021
Cybersecurity - Computer And Information Systems Security
Bossier Parish Community College
B.S. - Healthcare Management
UNIVERSITY OF PHOENIX
A.S. - Human Resources Management
EASTERN GATEWAY COMMUNITY COLLEGE
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