Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Goree

Smithfield,KY

Summary

Dynamic Operational Banker Specialist with a proven track record at Peoples Bank, excelling in customer service and cash management. Recognized for enhancing client satisfaction through tailored financial solutions and effective relationship building. Skilled in educating customers on banking products while fostering team collaboration to achieve branch goals.

Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.


Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

3
3
years of professional experience

Work History

Operatiional Banker Specialist

Peoples Bank
03.2025 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Educated customers on features and benefits of banking products and services.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
  • Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
  • Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
  • Facilitated community outreach programs to increase brand visibility and trust within local community.
  • Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
  • Enhanced compliance with banking regulations by conducting regular audits and training sessions for staff, ensuring adherence and reducing legal risks.
  • Maintained friendly and professional customer interactions.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues.
  • Trained new hires on customer service policies and procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Universal Banker II

Peoples Bank
02.2024 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Opened, closed, and updated accounts for customers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.

Universal Banker I

Peoples Bank
11.2022 - 07.2024
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Teller

Bedford Bank
07.2023 - 02.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Float Teller

United Citizens Bank & Tr
03.2022 - 11.2022
  • Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
  • Ensured compliance with bank policies, procedures, and regulations while completing transactions.
  • Reduced waiting times for clients by efficiently managing multiple teller stations.
  • Collaborated with other departments to resolve complex account issues or discrepancies affecting clients.
  • Educated customers on using digital banking services for self-service convenience.
  • Facilitated smooth transitions between teller stations, minimizing downtime and disruptions to service levels.
  • Maintained secure cash handling procedures, ensuring proper vault and drawer balancing.
  • Adapted quickly to changing priorities or staffing requirements within the branch.
  • Increased customer loyalty by providing exceptional service and resolving issues promptly.
  • Enhanced customer experience by accurately processing transactions and addressing inquiries.
  • Established trust among clientele through maintaining confidentiality of sensitive financial information during interactions.

Education

High School Diploma -

Henry County Highschool
Henry County KY
05-2021

Skills

  • Customer service
  • Cash handling
  • Creative thinking
  • Cash management
  • Product promotion
  • Goal planning
  • Consumer banking
  • Relationship building
  • Analytical thinking
  • Customer education
  • Team coaching and training
  • Developing customer relationships
  • Self-motivated nature

Timeline

Operatiional Banker Specialist

Peoples Bank
03.2025 - Current

Universal Banker II

Peoples Bank
02.2024 - Current

Teller

Bedford Bank
07.2023 - 02.2024

Universal Banker I

Peoples Bank
11.2022 - 07.2024

Float Teller

United Citizens Bank & Tr
03.2022 - 11.2022

High School Diploma -

Henry County Highschool

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Tiffany Goree