Tiffany Gothard
Dayton,NV
Summary
Dynamic Restaurant Manager with a proven track record at RoadRunner Cafe, excelling in team management and customer engagement. Achieved significant cost savings through effective inventory control and enhanced guest satisfaction via strategic menu planning. Skilled in fostering staff development and optimizing operational efficiency to drive business success.
Overview
30
30
years of professional experience
Work History
Restaurant Manager Member
RoadRunner Cafe
09.2017 - Current
- Oversaw daily operations, ensuring high-quality service and adherence to health standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed staff scheduling to maximize efficiency during peak hours.
- Enhanced guest satisfaction through strategic menu planning and seasonal promotions.
- Analyzed financial reports to identify trends and drive cost-effective decisions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Office Manager
DG Offroad
06.2010 - 08.2017
- Coordinated scheduling for staff meetings and client appointments, optimizing time management.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms for services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and executed marketing campaigns to enhance brand visibility and engagement.
- Managed social media platforms, increasing follower engagement through targeted content creation.
- Organized promotional events that strengthened community relations and drove brand awareness initiatives.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Maximized trade show impact by designing eye-catching booths and coordinating pre-event promotions.
Senior Buyer
BCP. Systems
07.1995 - 06.2010
- Negotiated contracts with suppliers, achieving favorable terms and conditions.
- Analyzed market trends to inform purchasing decisions and optimize inventory levels.
- Collaborated with cross-functional teams to streamline procurement processes and enhance efficiency.
- Developed strategic sourcing strategies that aligned with organizational goals and budget constraints.
- Led initiatives to reduce costs while maintaining quality standards across product lines.
- Established key performance indicators to evaluate supplier performance and drive continuous improvement.
- Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.
- Achieved cost savings by implementing strategic sourcing and supplier negotiations.
- Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
- Developed strong relationships with suppliers, fostering collaboration and mutual growth.
- Enhanced supplier performance through regular evaluations and performance improvement plans.
- Conducted thorough spend analysis to identify areas for potential cost savings and efficiencies.
- Reduced lead times by closely monitoring inventory levels and forecasting demand accurately.
- Evaluated supplier proposals objectively, selecting partners based on total value rather than just price alone.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Implemented risk mitigation strategies to minimize potential disruptions in the supply chain.
- Identified new suppliers through market research, generating competitive bids for better pricing.
Education
High School Diploma -
Magnolia High School
Anaheim, CASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager Member
RoadRunner Cafe
09.2017 - Current
Office Manager
DG Offroad
06.2010 - 08.2017
Senior Buyer
BCP. Systems
07.1995 - 06.2010
High School Diploma -
Magnolia High School