Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Gottula

Summary

Intelligent and helpful management professional with over 14 years of experience in customer service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Demonstrates success in keeping team members safe and productive by using excellent communication, planning and problem-solving abilities to overcome any challenge. Works well in fast-paced, high-volume environments. Hardworking and reliable manager focused on going above and beyond to support the team and serve customers. Focused on completing work with a sense of urgency and high accuracy. Driven to continue to learn and grow as a hospitality professional. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

7
7
years of professional experience

Work History

Hotel General Manager

Wingate Hotel
10.2023 - Current
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
  • Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, conferences, and other events, providing best available room rates.

Store Manager

Rite Aid
10.2021 - 10.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Shift Supervisor

Rite Aid
10.2018 - 10.2021
  • Advanced team by leading, teaching, and promoting growth opportunities
  • Set objectives, oversaw progress, maintained schedules, and resolved issues.
  • Enhanced team productivity by implementing efficient task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Assistant Manager

Subway
03.2018 - 10.2018
  • Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
  • Supervised Sub Artist, provided work direction and reviewed work processes.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Server

Mercer Hot Dot Hut
09.2017 - 03.2018
  • Entered orders, delivered food and beverages, and processed payments.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Mercer High School
Mercer, PA
06.2011

Skills

  • Multitasking

  • Operations Management

  • Problem-solving

  • Keen eye for aesthetics

  • Priority and time management

  • Driven and reliable

  • Time Management

  • Adaptability

  • Work with a sense of urgency

  • Staff development

  • Build successful teams

Timeline

Hotel General Manager

Wingate Hotel
10.2023 - Current

Store Manager

Rite Aid
10.2021 - 10.2023

Shift Supervisor

Rite Aid
10.2018 - 10.2021

Assistant Manager

Subway
03.2018 - 10.2018

Server

Mercer Hot Dot Hut
09.2017 - 03.2018

High School Diploma -

Mercer High School

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Tiffany Gottula