Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Gough

Lakeland,FL

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Account Representative

Mariner Finance
Plant City, FL
02.2024 - Current
  • Resolved customer complaints in a timely manner.
  • Responded quickly to customer inquiries via phone or email.
  • Managed accounts receivable including collections from delinquent accounts.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained detailed records of all client communications.
  • Developed and executed account plans to maximize revenue and strategic alignment.
  • Developed and maintained solid client relationships by regularly following up on clients.
  • Produced sales documents, finalized deals and filed records.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Identified customer needs by asking questions and advising on best solutions.

Customer Account Manager

Aarons Furniture Store
Plant City, FL
11.2022 - 02.2024
  • Greeted and assisted customers to foster positive experiences.
  • Updated account management plans according to customer conditions and competition.
  • Executed successful and timely delivery of solutions to meet accounts' needs.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Produced sales documents, finalized deals and filed records.
  • Provided customer service to existing clients by responding to inquiries and resolving complaints.
  • Operated register, handled cash and processed credit card transactions.
  • Assisted in creating marketing materials such as brochures, flyers, web content for promotional campaigns aimed at increasing sales volume.

Education

High School Diploma -

Belvidere High School
Belvidere, IL
05-1995

Skills

  • Department collaboration
  • Goal oriented
  • Account reconciliation
  • Customer engagement
  • Communication and negotiations
  • Document control
  • Document management
  • CRM proficiency
  • Customer relationship management
  • Delinquency reduction

Certification

  • I have a Florida Notary

Timeline

Account Representative

Mariner Finance
02.2024 - Current

Customer Account Manager

Aarons Furniture Store
11.2022 - 02.2024

High School Diploma -

Belvidere High School
Tiffany Gough