TIFFANY GRAHAM
Prosper,TX
Summary
Diligent Insurance Claims Adjuster versed in accident investigations, documentation and management. Passionate about quality and customer satisfaction with record of consistently exceeding company goals. Organized and detail-oriented investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
29
29
years of professional experience
Work History
Property Claims Adjuster
Wardlaw Claims Services - Hippo Insurance
03.2023 - Current
- Expedite claim resolutions by working closely with legal teams when necessary to resolve disputed cases or potential litigation issues.
- Protect company's financial interests by identifying potential fraud indicators during investigations, referring cases for further review when warranted.
- Streamline the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Investigate claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Coordinate and manage field investigations, outside engineers, contractors and cause and origin experts.
- Assist homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Investigate and assess damage to property and review property damage estimates.
- Clarify coverage of losses to policyholders and provide assistance in itemizing damages and finding alternative living arrangements.
- Analyze information gathered by investigation and report findings and recommendations.
- Develop strong relationships with clients, fostering trust throughout the claims process.
- Negotiate favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
Property File Reviewer
Acorn Claims - Tower Hill Insurance
10.2022 - 11.2022
- Examined Hurricane Ida claim forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed field inspections and coordinated all insurance claim audits.
- Corrected errors or omissions and investigate questionable claims.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments and policy coverage.
Auto Claims Adjuster
Crawford & Company - State Farm
09.2021 - 03.2023
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated Hurricane Ian and Storm Elliott claims by reviewing policy contracts and conducting file reviews to determine claim coverage based on cause and facts of loss.
- Conducted thorough investigations to identify and classify damages.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records. Issued payouts to insured / claimants.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Trained staff members on proper claims handling and evaluation of auto claims.
Financial Center Manager
Simmons Bank
10.2017 - 09.2021
- Built and managed a high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated legal issues pertaining to money laundering, fraud, disputes and theft claims.
- Collaborated with internal / external regulatory representatives to investigate and resolve claims, complete accurate filings and maintain compliance.
Business Owner
Zoom Autos Of Dallas
04.2015 - 09.2017
- Developed and built business from start up to generate 6-figure sales annually; established strong customer base with retail clients.
- Designed and implemented customer satisfaction metrics.
- Provided training to employees on pursuing new business opportunities, providing effective vehicle presentations, incorporating customer benefit statements and utilizing proactive closing techniques.
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
- Developed innovative business plans and sales / service strategies.
Banking Center Manager
JPMorgan Chase Bank N.A.
07.1995 - 03.2015
- Developed and executed successful business development plans to grow client base and expand market share.
- Achieved operational excellence through rigorous audits, identifying areas of improvement, and implementing corrective measures swiftly.
- Ensured regulatory compliance by staying up-to-date on industry changes, adapting relevant policies or procedures accordingly.
- Led a team of 14 banking professionals in providing exceptional service and meeting sales targets consistently.
- Successfully increased branch profitability by 16% after launching new Chase Private Client program in 2013.
Education
Graduate Academic Certificate - Human Resource Management
University of North Texas
Denton, TX2016
BBA - Management
Davenport University
Grand Rapids, MI2009
Skills
- All Lines Adjuster License in TX / LA / MS / AL / FL / GA / WA / SC / NC / CT / DE / KY / OK / MI / AR / WV / IN / MT / OR / UT
- Allstate Certification
- State Farm Property Certification
- Auto Loss
- Casualty and Property Loss
- Report Writing
- Interpersonal Skills
- Policy Investigations
- Claims Investigation and Processing
- Xactimate
- Symbility
Timeline
Property Claims Adjuster
Wardlaw Claims Services - Hippo Insurance
03.2023 - Current
Property File Reviewer
Acorn Claims - Tower Hill Insurance
10.2022 - 11.2022
Auto Claims Adjuster
Crawford & Company - State Farm
09.2021 - 03.2023
Financial Center Manager
Simmons Bank
10.2017 - 09.2021
Business Owner
Zoom Autos Of Dallas
04.2015 - 09.2017
Banking Center Manager
JPMorgan Chase Bank N.A.
07.1995 - 03.2015
Graduate Academic Certificate - Human Resource Management
University of North Texas
BBA - Management
Davenport University
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