TIFFANY GRANT
Pearland,Texas
Summary
Results-driven Store Leader bringing a proven record of success in exceeding sales, service, and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced environments. Focused on continuous associate and business improvements. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
26
26
years of professional experience
Work History
Store Leader
Kate Spade & Company
Texas City, TX
11.2023 - Current
- Drives the recruitment, and talent management of sales stylists and leadership team
- Assessed employee performance through regular reviews and documented any areas needing improvement or development.
- Maintained store operations by following policies and procedures; and completing report
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Initiated new product training sessions for employees to improve product knowledge.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Succession plan leadership and stylists empower growth initiatives, from within the company.
Retail Store Talent Manager/Recruiter
Chico's FAS
04.2022 - Current
- Drives the recruitment, business sales and talent management process of sales stylists and leadership teams
- Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing overall talent
- Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs
- Screen, interview and maintain an active talent pipeline of professional and top candidates for future hire
- Cultivate a culture of diversity and inclusivity in the store by building teams with mentioning and development leadership processes
- Inspire and promote a positive working environment while working with teams to produce sales targets and meet business goals
- Incorporate an innovative and networking strategy to find top talent and recruiting and selecting top-performing candidates
- 5+ years of driving talent management initiatives, professional development and training strategies to help promote sales, business and customer awareness
- Conduct presentations and effectively influence and manage hey relationships across the organization and diverse departments
- Lead teams with company overall sales goals and KPI expectations and consumer amazing personal service initiatives
- Succession plan stylist and leaders regarding company expectations personal room for growth
- Analyze and monitor employee performance, resolve concerns and increase employee efficiency regarding customer service and + 30% in sales targets.
Brand Experience Sales Manager
Victoria Secret
Houston, TX
03.2020 - 04.2022
- Drives the recruitment and talent management process of retail associates and leadership teams to meet business operational sales targets
- Develop creative sourcing channels to identify and attract top-performing candidates through social media, job boards, and innovative networking groups
- Work collaboratively with internal and external partners, and be customer focused understanding the need for confidentiality
- Drive employee Talent Development Plans, including coordinating training, professional development, and succession planning
- Conducted meticulous prescreening and candidate interviews to attract and maintain a ready talent pipeline of active and passive candidates
- Developed client service and employee interpersonal skills; able to effectively influence and manage key relationships across diverse departments and organizational levels
- Experience with mentoring and developing leadership in a team of direct reports
- Developed extensive training in-store with sales team in applying effective sales techniques while delivering top-notch customer service
- Analyzed employee performance, resolved conflicts, and increased employee efficiency to maintain productivity targets by+25%.
Beauty and Skincare Specialist
Nordstrom Inc
Houston, TX
03.2019 - 03.2020
- Lead and organized daily spa operations, including opening and closing procedures
- Analyzed client skin condition made appropriate product recommendations to suit consumer needs and increase sales +40%
- Delivered unprecedented service to over 50 clients per day through personalized consultations, making the experience unique for each client
- Performed skincare facials, and makeup artistry applications
- Handled busy schedules and stayed on top of key deadline and presale promotions
- Developed an exclusive makeup and skincare regiment to suit the needs of the consumer.
Youth Development Program Coordinator
Workforce Solutions
Houston, TX
03.2019 - 10.2019
- Developed and created effective networking strategies to recruit and manage youth for summer intern employment programs with fortune 500 companies
- Interviewed, mentored, developed, trained, and coached youth interns to prepare them for summer employment internship programs
- Referred youth interns to appropriate case managers and community agencies, and organizations to meet treatment needs
- Devoted particular emphasis and trained youth on professional work ethic, attire, interviewing, resume writing, job training, punctuality, and maintaining outstanding attendance record
- Established new business relationships, negotiated, and contracted about 60 worksites for 70 interns.
Executive Staffing Recruiter
Reflik Inc.
Pearland, TX
09.2018 - 02.2019
- Superior ability to assemble talented teams and devise recruitment strategies for fortune 500 companies
- Interviewed and developed a list of qualified professional candidates for corporate hiring managers and human resources partners
- Worked with human resources and leadership teams to accomplish hiring objectives and negotiate new recruitment strategies
- Coordinated and developed new-hire onboarding, scheduling, and training calendar to assist with developing candidates in their role.
Retail Business Sales Recruiter Manager
Mac Cosmetics
Houston, TX
01.2014 - 08.2018
- Managed and incorporated a creative recruitment strategy to find talented beauty artists to promote sales and grow store business
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 25%
- Ensure store operational business operational processes, launches, and visual standards were set to company standards
- Coached and developed new hire and artists in makeup artistry techniques, consumer relation practices, and productivity expectations
- Implemented sales team incentive rewards for applying effective sales techniques and delivering top-notch customer service, which brought revenue to 2.5 million.
Skincare Care Coordinator
Macy's Herald Square Clarins
New York, NY
04.2008 - 11.2013
- Delivered skincare and makeup application service to clients daily through personalized consultations
- Met sales goals by building customer relations b2b sales networking, and recruiting new customers client system
- Informed guests of appropriate makeup and skincare techniques or trends available
- Participated in launch corporate events concerning the new line of merchandise and orchestrate theme event days to ensure more revenue and increase retail sales up 30% for the month.
Resident Makeup Artist
The Plaza Hotel (Beauty Apothecary)
New York, NY
08.2009 - 11.2011
- Delivered unprecedented skincare and makeup application service to high-end clientele through personalized spa and makeup consultations
- Met sales goals by building customer relations and recruiting new customers client system
- Informed guests of appropriate makeup and skincare techniques or trends available
- Participated in corporate events and orchestrated event days to increase retail sales by 30% for the month.
Retail Business Sales Manager
Macy's Herald Square Mac Cosmetics
New York, NY
02.2003 - 04.2008
- Directed talent management and recruitment process
- Managed and developed a team of 50 on sales strategies
- Makeup application to optimize performance 15 million revenue
- Developed and coach team enhanced employee targets and operational policies to promote productivity and strengthen team performance
- Assisted the beauty advisors with sales and purchases assist clientele with makeup application
- Provided recommendations to clients to promote brand effectiveness and product benefits, resulting in increased retail volume by 40%.
Makeup Artist
Bonita Cosmetics (Macy's Herald SQ)
New York, NY
08.2002 - 02.2003
- Recruited new customers and conducted makeup/skincare consultations with high-end clientele
- Coordinated events for clients and team to promote new launches and promote business
- Met sales goals by building customer relations and recruiting new customers client system
- Informed guests of appropriate makeup and skincare techniques or trends available.
Account Executive/Sales Executive Contract
Barclay Bank
New York, NY
02.2002 - 02.2003
- Administered sales cycle to established customer sales and maintained a solid customer base, monitoring changes to customer account profiles
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions
- Attained deep and thorough knowledge of company's products and solutions to help accomplish partnership with consumer
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
- Led team of 20 salespeople to exceed quarterly sales goals by 30% monthly.
Corporate Recruiter
J. P Morgan Chase
New York, NY
10.2001 - 02.2003
- Directed recruitment, assisted with talent management candidate process in alignment with company core values, diversity, and inclusion goals
- Managed corporate onboarding and training to successfully integrate new, transferred, and promoted employees
- Maintained a strategic understanding of hiring practices, recruitment strategies, and staffing industry trends
- Leveraged creative sourcing techniques to find passive candidates and screened resumes, and interviewed qualified individuals.
Makeup Artist/ Visual Merchandising
Lancôme Cosmetics (Macy's Herald SQ)
New York, NY
11.2001 - 02.2002
- Participated in events concerning the new line of products and orchestrate theme days to ensure more revenue for the business
- Assisted the beauty advisors with sales and purchases assist clientele with foundations and eye shadows, and lip contour selections
- Adhered to company guidelines and principles affecting maintenance of counter and inventory procedures.
Visual and HR Recruitment Manager
Royal Hut/Mary Vinson
New York, NY
09.2000 - 10.2001
- Conducted the HR prescreen, recruitment, interview, hire, and top talent selection process for the corporate and store level
- Directed employee onboarding, and initiated programs to successfully incorporate new hire, transferred, and promoted employees
- Assisted the President with the point of sale and merchandising system for showroom and retail store operations
- Responsible for interior/ fashion designers request and information regarding the new line of merchandise, new concepts, and new orders for products and fabrics
- Assisted Gotham, Elle, Elle Decor, and New York Time Travel with ads and articles b2b sales networking, ideas for clients on the Internet, and magazines for purchase
- Developed tools to help individual departments and business units achieve goals in fostering a culture of diversity and inclusion.
Executive Sales /HR Coordinator
Merrill Lynch
New York, NY
10.1998 - 02.2000
- Supported human resources staff with talent acquisition management of new hire employees and senior employees
- Developed strategic training for employee new hire orientations and monthly departmental employee meetings
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers, and references
- Maintained human resources information system and kept employee files up to date and accurate
- Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Education
Master of Science - Organizational Leadership
Colorado State University Global Campus
Denver, COBS - Human Resource Management
Colorado State University-Global Campus
Denver, COSkills
- Retail Store Management
- Human Resources
- Talent Acquisition Management
- Recruiting and Hiring
- Strategic Planning
- Multi-tasking and Organization
- Conflict Resolution
- Customer Service
- Employee Engagement
- Employee Development
- Goal Setting
- Effective Communication
- Microsoft Office Suite
- B2B
- ADP
- ATS
- Dayforce
- Storeforce
Timeline
Store Leader
Kate Spade & Company
11.2023 - Current
Retail Store Talent Manager/Recruiter
Chico's FAS
04.2022 - Current
Brand Experience Sales Manager
Victoria Secret
03.2020 - 04.2022
Beauty and Skincare Specialist
Nordstrom Inc
03.2019 - 03.2020
Youth Development Program Coordinator
Workforce Solutions
03.2019 - 10.2019
Executive Staffing Recruiter
Reflik Inc.
09.2018 - 02.2019
Retail Business Sales Recruiter Manager
Mac Cosmetics
01.2014 - 08.2018
Resident Makeup Artist
The Plaza Hotel (Beauty Apothecary)
08.2009 - 11.2011
Skincare Care Coordinator
Macy's Herald Square Clarins
04.2008 - 11.2013
Retail Business Sales Manager
Macy's Herald Square Mac Cosmetics
02.2003 - 04.2008
Makeup Artist
Bonita Cosmetics (Macy's Herald SQ)
08.2002 - 02.2003
Account Executive/Sales Executive Contract
Barclay Bank
02.2002 - 02.2003
Makeup Artist/ Visual Merchandising
Lancôme Cosmetics (Macy's Herald SQ)
11.2001 - 02.2002
Corporate Recruiter
J. P Morgan Chase
10.2001 - 02.2003
Visual and HR Recruitment Manager
Royal Hut/Mary Vinson
09.2000 - 10.2001
Executive Sales /HR Coordinator
Merrill Lynch
10.1998 - 02.2000
Master of Science - Organizational Leadership
Colorado State University Global Campus
BS - Human Resource Management
Colorado State University-Global Campus
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