Tiffany Gray

• Provided on-call support for critical issues related to Software.
• Assisted with updating technical support best practices for use by team.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Provided basic end-user troubleshooting and desktop support.

• Loaded package containers onto forklifts and transported into packaging areas.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
• Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
• Safely transported hazardous items using Type equipment avoiding accidents and mishaps.
• Informed purchasing team of missing or damaged items immediately when unloading and receiving.
• Used hand-held scanners and physical logs to accurately track item movements.

Followed verbal and written instructions to properly move and ship products.

• Assembled signs and cones to direct traffic through construction sites.
• Routed traffic around construction sites for worker and driver safety.
• Stood for Number hours with "Stop/Slow" paddle directing traffic.
• Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
• Communicated with team members using hand signals and radios.
• Wrote daily safety reports and gave to foreman.
• Oversaw maintenance of traffic system by preparing work orders for repair and modifications to equipment and components.
• Carried out day-to-day duties accurately and efficiently.
• Identified most efficient methods to improve traffic flow by analyzing traffic data.

• Sorted, opened and routed mail and deliveries to meet business requirements.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Received, screened and routed incoming calls.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Answered multi-line phone system and enthusiastically greeted callers.
• Answered customer telephone calls promptly and appropriately handled needs.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.