Tiffany Gray
Lithonia,GA
Summary
Enthusiastic, self-motivated, and results-driven individual with a solid professional history including. A positive leader with a demonstrated understanding of organizational practices and financial management. Highly knowledgeable and experienced in property management as well as in the best practices of sales and customer relations.
Overview
12
12
years of professional experience
Work History
Realtor
NorLuxe Realty
Atlanta, GA
01.2022 - Current
- Collaborate with Jeremy Norman to facilitate sales and purchases of residential property.
Account Executive - Sales
TripleTen, ADC Tech
07.2023 - 07.2024
- Carry out daily lead qualification activities
- Present and articulate TripleTens value proposition, product features and benefits, product direction, and product solutions to customers
- Work closely with sales managers to close deals, and consistently meet or exceeding quotas
- Work closely with the marketing teams to improve the sales pipeline and contribute analysis on wins/losses
- Maintain accurate documentation of leads worked and the success of leads converted into opportunities using HubSpot
- Bring a unique element to the team that promotes teamwork, strategy, hustle, and excitement
Priority Access Specialist
Emory Healthcare
Decatur, GA
01.2017 - 06.2023
- Hold direct responsibility for directing a team of specialists to ensure all clinic calls are managed effectively
- Train new and seasoned team members at 10 clinics on the Internal Medicine Specialties procedures and guidelines
- Proactively address customer, clinical staff, and team complaints and determine actions for quick resolution
- Produce a weekly team email newsletter to provide departmental and clinical updates
- Collaborate on special projects, such as rescheduling Internal Medicine bump list patients.
Realty and Administrative Support
Justin Khan, Tailor Made Homes
Decatur, GA
01.2016 - 01.2022
- Worked closely with a licensed real estate agent with a wide array of front-line and administrative assistance
- Assisted in designing and executing targeted marketing plans and in writing listing descriptions for properties
- Coordinated and managed staging for properties listed for sale and conducted property showings or open houses
- Provided support in writing up, reviewing, and finalizing contracts for sales and other administrative paperwork
- Fielded incoming calls from prospective buyers and provided property descriptions as appropriate
- Served as the key point of contact for clients while under contract.
Business Development Coordinator
Nalley BMW of Decatur
Decatur, GA
01.2015 - 01.2017
- Boosted service traffic at the dealership by managing inbound and outbound service calls to set up appointments
- Worked closely with clients as the essential liaison between the customer and the dealership experience.
Sales Receptionist
RMB of Atlanta Mercedes Benz
Sandy Springs, GA
01.2013 - 01.2015
- Greeted and welcomed visitors via phone or in person, answered inquiries, and routed visitors accordingly
- Entered customer information in the CRM system
- Collaborated with insurance companies to verify and create claim numbers as needed
- Worked extensively with vendors to order and maintain inventory and office supplies.
Education
Bachelor of Science in Psychology -
Kennesaw State University
01.2013
Skills
- 12 years of invaluable frontline customer-related experience
- Experienced in staging, marketing, and showing of residential properties
- Outstanding customer focus, quickly builds rapport and trust leading to long-term loyalty
- Easily interacts with clients to assess needs and provide appropriate service offerings
- Excels in handling contract negotiations, overcoming objections, and closing sales
- Excellent Public Relations, networking, and business relationship building experience
- Highly organized, skilled in priority management, multi-tasking, and time management
- Strong data analysis, analytical reasoning, and problem solving abilities
- Deals with confidential information or issues using discretion and judgment
- Outstanding interpersonal communication, listening, and issue resolution skills
- Technically proficient in Microsoft Office Suite, GAMLS, FMLS, KVCore, BrokerSumo, DotLoop, SkySlope, Lofty, Hubspot, and Five9
Educationandprofessionaldevelopment
- 75-Hour Georgia Salespersons Pre-License Training, Aceable Real Estate School, 2022
- 25-Hour Post License Training, Moseley Real Estate School, 2022
- Code of Ethics Training, NAR, 2022
- Branding & Marketing Training, Watson Realty Co., 2022
- Real Estate License #422031, State of Georgia, 2022
- Atlanta Realtor Association (ARA), Member
- National Realtor Association (NAR), Member (NRDS #288589625)
Community Service
Actively participate in community service projects to express my unique role in the community and expand my relationships for business.
Timeline
Account Executive - Sales
TripleTen, ADC Tech
07.2023 - 07.2024
Realtor
NorLuxe Realty
01.2022 - Current
Priority Access Specialist
Emory Healthcare
01.2017 - 06.2023
Realty and Administrative Support
Justin Khan, Tailor Made Homes
01.2016 - 01.2022
Business Development Coordinator
Nalley BMW of Decatur
01.2015 - 01.2017
Sales Receptionist
RMB of Atlanta Mercedes Benz
01.2013 - 01.2015
Bachelor of Science in Psychology -
Kennesaw State University