Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Tiffany Green

Muldrow

Overview

2
2
years of professional experience

Work History

Customer Service Agent

Foundever
Fort Smith
01.2023 - 02.2025
  • Updated customer records in the CRM system accurately with each interaction.
  • Answered incoming calls promptly and professionally within company standards.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Identified opportunities to improve customer service processes and procedures.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Provided product information to customers in a timely manner.
  • Performed administrative duties related to customer service such as filing documents or completing paperwork.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Resolved customer complaints quickly and efficiently.
  • Attended training sessions regularly to stay current on new products or services.
  • Provided technical support over the phone when needed.
  • Monitored customer feedback through surveys and other methods for quality assurance purposes.
  • Ensured compliance with applicable laws when dealing with customers.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Led on- and off-site customer support teams across multiple time zones.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

Graduate Certificate - Medical Billing And Coding

American Career College
CA
06-2007

Skills

  • Customer service
  • CRM management
  • Technical support
  • Call handling
  • Complaint resolution
  • Product knowledge
  • Time management
  • Customer feedback
  • Communication skills
  • Conflict resolution
  • Relationship building
  • Team collaboration
  • Active listening
  • Complaint handling
  • Multitasking and organization
  • Billing inquiries
  • Customer focus
  • Decision-making
  • Call flow maximization
  • Customer relationship management (CRM)
  • Empathetic and genuine
  • Problem resolution
  • Language proficiency
  • Exemplary work ethic
  • Inbound customer service
  • Email management
  • Issue escalation
  • Issue documentation
  • Reliability and punctuality
  • Documentation and reporting
  • Assertiveness
  • Information verification
  • Verbal and written communication
  • Inbound call management
  • Customer relations
  • Technical troubleshooting
  • Information updates
  • Escalation management
  • Adaptability and flexibility
  • Call center experience
  • Phone etiquette
  • Call control
  • Customer complaint resolution
  • Task prioritization
  • De-escalation techniques
  • Account management
  • Outstanding communication skills
  • Positive and professional
  • Call center operations
  • Call center procedures
  • Inbound and outbound calling

Affiliations

  • I love spending quality time with my family. I love taking walks with my family and our dogs. I love camping going to the beach and taking road trips.

Languages

English
Professional

Timeline

Customer Service Agent

Foundever
01.2023 - 02.2025

Graduate Certificate - Medical Billing And Coding

American Career College

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Tiffany Green