Tiffany Greene

Night-auditor

IHG Hotels & Resorts

05.2023 - Current

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Entered customer data into room system and updated information whenever patrons changed rooms.
Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Generated and printed daily financial reports to track hotel performance.
Looked over pending check-ins and payment processes to complete closing procedures.
Improved overall Excel comprehension with targeted exercises and real-world examples.
Focused on developing critical thinking skills through problem-solving exercises that required creative use of Excel functions.
Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Gained proficiency in various software applications such as Excel, QuickBooks, and other financial tools for efficient data analysis.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Reconstructed accounting records from clients' checks and cash receipts.
Reduced data entry time for accounting tasks by introducing efficient spreadsheet templates.
Enhanced financial reporting accuracy by streamlining accounting processes and implementing automation tools.