Tiffany Greene
Jacksonville,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
16
16
years of professional experience
Work History
Lead Recovery Specialist
Discover Card
Salt Lake City, Utah
10.2024 - Current
- Updated collection databases and systems with payment arrangements and notes.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Achieved monthly collection targets through effective negotiation techniques.
- Ensured compliance with state and federal laws governing debt collection practices.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Implemented collection strategies to maximize recovery rates.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Senior Account Manager
Discover Card
Salt Lake City, Utah
05.2022 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Certified Medical Assistant
AMITA Health Medical Group
Hoffman Estates, IL
09.2020 - 04.2022
- Completed basic physical assessments of clinic patients to provide optimal care.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Office Manager
Greene’s Home Improvement
Lake In The Hills, IL
01.2010 - 01.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Streamlined accounting and technical services for clients to promote satisfaction and increase positive user experiences.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Developed long-term budgets to assess office expenditures and perform inventory management.
- Wrote professional business correspondence to maintain strong line of communications.
Certified Medical Assistant
Advanced Medical Care
Lake Zurich, IL
07.2016 - 09.2020
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Organized charts, documents and supplies to maintain team productivity.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education
Medical Assisting
First Institute
Crystal Lake, IL06.2014
GED -
McHenry County College
Crystal Lake, IL05.2013
Skills
- Mathematical Reasoning
- Social Perceptiveness
- Decision Making
- Resource Management
- Exceptional customer service skills
- Clear Communication
- High pressure Leadership experience
- Appointment Scheduling
- Top performer 3x 2023 1x 2024
- Inventory and Supply Management
- Standards Compliance
- Data Entry
- Ace Award-2023,2024
- Ace Rockstar-2024
- Ace Superstar-2024
- Patient Chart Tracking
- Multitasking and Prioritization
- Payment Processing
- Conflict Resolution
- Completed Agent Plus program
- 2024 2nd Quarter Excellence Award
Timeline
Lead Recovery Specialist
Discover Card
10.2024 - Current
Senior Account Manager
Discover Card
05.2022 - 10.2024
Certified Medical Assistant
AMITA Health Medical Group
09.2020 - 04.2022
Certified Medical Assistant
Advanced Medical Care
07.2016 - 09.2020
Office Manager
Greene’s Home Improvement
01.2010 - 01.2021
Medical Assisting
First Institute
GED -
McHenry County College