TIFFANY GRIFFIN

• Investigated and assessed property damage claims resulting from catastrophic events, including hurricanes, floods, freeze, and wind.
• Prepared detailed reports, estimates, and valuations using industry-standard tools like Xactimate.
• Negotiated settlements within policy terms and ensured alignment with regulations.
• Collaborated with insureds, contractors, and attorneys to resolve disputes and close claims efficiently.

Key Achievement: Managed claims in high-pressure disaster zones, consistently meeting deadlines while ensuring accuracy.

• Evaluated and processed total loss claims by assessing vehicle damage and utilizing valuation tools such as CCC ONE.
• Provided exceptional customer service by guiding policyholders through the claims process.
• Negotiated with policyholders and third parties to settle claims promptly and fairly.
• Ensured compliance with state-specific regulations and company policies in all claims resolutions.

Key Achievement: Successfully handled 100+ claims monthly, maintaining a 98% accuracy rate in valuations.

• Managed total loss claims from start to finish, including initial assessment, policy coverage verification, and settlement negotiations.
• Investigated claims involving disputed liability and coordinated with legal teams to resolve complex cases.
• Utilized advanced valuation tools to ensure fair market value assessments of totaled vehicles while addressing customer concerns.
• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.

Achievement: Introduced streamlined procedures for salvage and disposal processes, reducing turnaround time by 20%.

• Virtually conducted on-site inspections to assess property damage from catastrophic events such as hurricanes, floods, wind, and wildfires
• Prepared detailed damage estimates using Xactimate, ensuring compliance with policy terms and guidelines.
• Prepared detailed damage estimates using Xactimate, ensuring compliance with policy terms and guidelines.
• Provided clear and empathetic communication to policyholders, addressing concerns and clarifying coverage terms.
• Resolved high-value claims exceeding $1 million, ensuring timely settlements and reducing customer escalations.

Key Achievement: Managed 100+ claims during peak catastrophe seasons, maintaining a 98% accuracy rate in settlements.

• Inspected and assessed property claims for non-catastrophic losses, including water damage, vandalism, and fires.
• Partnered with contractors and restoration experts to confirm accurate repair estimates and project scopes.
• Analyzed policy language to determine appropriate coverage and resolve disputes with policyholders.
• Handled claims across diverse property types, from single-family homes to small commercial buildings.

Key Achievement: Improved customer satisfaction scores by 20% through proactive communication and updates.

• Managed auto claims involving liability, property damage, and bodily injury evaluations with a focus on accuracy.
• Conducted thorough investigations, collected evidence, and determined fault in multi-party claims.
• Built strong relationships with repair shops and third-party vendors to expedite claims resolution.
• Streamlined claims documentation processes, improving efficiency across the team.

Key Achievement: Reduced average claim resolution time by 10%, contributing to higher team productivity.