Tiffany Griffin
Tampa,USA
Summary
Driven financial aid professional with 4 years of progressive experience at the University of South Florida supporting student success through accurate aid advising, regulatory compliance, and high-volume service delivery. Demonstrated expertise in interpreting federal (FAFSA, Title IV), state, and institutional policies, resolving complex aid issues, and managing scholarship and loan processes. Proven ability to support diverse student populations while maintaining accuracy, compliance, and exceptional customer service.
Overview
9
9
years of professional experience
Work History
- Billing Specialist
- Customer Service Representative (ACS/Xerox)
- Full-Time Student / Caregiver
Financial Aid Assistant / Scholarship Assistant
University of South Florida – Office of Financial Aid
01.2022 - Current
- Advise 50–80+ students daily via phone and email regarding financial aid eligibility, FAFSA completion, verification, and disbursement timelines.
- Interpret and apply federal Title IV, state, and institutional policies to review student files and ensure compliance.
- Process financial aid transactions including loans, adjustments, and reports with a high degree of accuracy and confidentiality.
- Resolve disbursement delays by researching discrepancies, coordinating with departments, and communicating solutions to students.
- Maintain and update student records in Banner and internal systems, ensuring data integrity and compliance standards.
- Participate in weekly staff meetings and ongoing training to remain current on regulatory updates and system changes.
- Manage the scholarship email inbox, processing payment requests and fund code forms submitted by university departments.
- Respond to departmental inquiries on a case-by-case basis, providing guidance and resolving issues related to scholarship processing.
- Oversee the thank-you letter inbox, ensuring student submissions are received and requirements are accurately updated on student accounts.
- Process 100+ scholarship payment requests per term from multiple departments, ensuring timely and accurate fund disbursement.
- Collaborate with campus partners to resolve awarding discrepancies and ensure proper allocation of scholarship funds.
- Track and maintain scholarship records for reporting, auditing, and compliance purposes.
- Scholarship Team (Internal Promotion)
Regulatory Specialist II (Career Service)
Florida Department of Health – Board of Clinical Laboratory Personnel
01.2021 - 01.2022
- Reviewed and evaluated 40+ applications weekly to determine eligibility for licensure in compliance with Florida statutes and board requirements.
- Maintained accurate applicant records in electronic systems and ensured timely processing.
- Responded to high-volume public inquiries via phone, email, and chat regarding licensure requirements and application status.
- Conducted regulatory research and prepared case files for board review.
Regulatory Specialist II (OPS)
Florida Department of Health – Board of Nursing
01.2021 - 01.2021
- Evaluated applicant documentation and ensured compliance with regulatory standards.
- Delivered consistent customer service in a high-volume processing environment.
Regulatory Specialist I (OPS)
Florida Department of Health
01.2020 - 01.2021
- Managed high call volumes (60+ calls daily), providing guidance on licensure processes and resolving applicant issues.
- Strengthened customer satisfaction through effective communication and problem resolution.
Paraprofessional
Leon County Schools
01.2019 - 01.2020
- Supported classroom instruction and facilitated small group learning to improve student outcomes.
Paraprofessional / Substitute Teacher
Gadsden County Schools
01.2017 - 01.2018
- Managed classrooms and delivered instructional support in the absence of lead teachers.
Education
No Degree - Billing And Coding
Ultimate Medical Academy
04-2013
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee04-2012
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL08-2026
Skills
- Financial Aid Advising & Counseling
- Title IV / FAFSA Regulations & Compliance
- Scholarship & Loan Processing
- Student Eligibility & File Review
- Case Resolution & Disbursement Issues
- High-Volume Customer Service (Phone/Email)
- Data Systems & Records Management
- Cross-Functional Collaboration
- Strong Written & Verbal Communication
- Strong customer service and interpersonal communication skills
- Effective written and oral communication skills
- Experienced in Banner and student information systems
- Committed to student success, equity, and continuous improvement
- Scholarship coordination
- Student advising
- Financial counseling
- Loan processing
- Accuracy verification
- FAFSA expert
- Confidentiality
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Data entry
- Decision-making
- Effective communication
- Verbal and written communication
- Active listening
- Professionalism
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
Timeline
Financial Aid Assistant / Scholarship Assistant
University of South Florida – Office of Financial Aid
01.2022 - Current
Regulatory Specialist II (Career Service)
Florida Department of Health – Board of Clinical Laboratory Personnel
01.2021 - 01.2022
Regulatory Specialist II (OPS)
Florida Department of Health – Board of Nursing
01.2021 - 01.2021
Regulatory Specialist I (OPS)
Florida Department of Health
01.2020 - 01.2021
Paraprofessional
Leon County Schools
01.2019 - 01.2020
Paraprofessional / Substitute Teacher
Gadsden County Schools
01.2017 - 01.2018
No Degree - Billing And Coding
Ultimate Medical Academy
Associate of Arts - General Studies
Tallahassee Community College
Bachelor of Arts - Sociology
University of South Florida
LEADERSHIP
USF Upward Bound Program Student Counselor (Summer of 2022)
- Supported program staff in supervising and mentoring student participants during summer academic programming.
- Assisted with coordination of workshops, student activities, and engagement initiatives.
- Demonstrated leadership, communication, and teamwork in a structured campus environment.
ADDITIONAL REQUIREMENTS & WORKING CONDITIONS
- Authorized and able to access the National Student Loan Data System (NSLDS); no history of student loan default
- Proven ability to handle sensitive financial information with discretion, confidentiality, and integrity
- Experienced working in an office-based environment with standard administrative responsibilities
- Demonstrated ability to manage high-volume student interactions during peak financial aid processing periods
DEGREE EQUIVALENCY
- Bachelor’s degree in progress; additionally meet qualification standards through 4+ years of directly related financial aid and regulatory experience
- In alignment with Florida Senate Bill 1310 (Substitution of Work Experience for Postsecondary Education Requirements), qualifying experience may substitute for degree requirements (up to four years for a bachelor’s degree)