Tiffany Seabrook

Quest Diagnostics

11.2023 - Current

Supervised daily operations of phlebotomy department, ensuring compliance with safety standards and protocols.
Developed training programs for new staff, enhancing onboarding process and improving team performance.
Implemented quality control measures to ensure accuracy in specimen collection and processing procedures.
Coordinated workflow among phlebotomists to optimize patient throughput and minimize wait times.
Analyzed departmental performance metrics, identifying areas for improvement and implementing strategic solutions.
Mentored junior staff, fostering skill development and promoting a culture of continuous learning within the team.

Laboratory Corporation of America

01.2015 - 11.2023

- Supervised and trained a team of 38 technicians across 11 regional sites within Southern New Jersey.
- Conducted Site Inspections to ensure compliance with GLP, OSHA, Department of Health, and other regulations.
- Monitored and reported weekly employee productivity, addressing any deviations as necessary.
- Conducted biweekly site visits to ensure employee compliance and exceptional customer service.
- Managed daily timesheets for accuracy and successfully reduced territory overtime by 30%, while still meeting client success metric of 80%.
- Performed various operational duties, including site inspections, payroll, scheduling, training, and performance appraisal.
- Oversaw supply orders and inventory, resulting in a 15% reduction in supply per patient cost.
- Maintained EBITA metric by closely monitoring site costs, ensuring profitability across all 11 sites.
- Analyzed and assembled data into comprehensive reports delivered to regional managers and directors.
- Assisted managers and directors in project execution, providing administrative support to track progress.
- Collaborated with HR on employee relations issues.
- Developed and executed financial budgeting plans to reduce costs annually.

Laboratory Corporation of America

01.2002 - 01.2015

- Conducted blood collection venipuncture and capillary techniques.
- Maintained detailed patient and specimen information logs.
- Performed administrative and clerical duties as required.
- Prepared collected specimens for testing and analysis, including aliquots and pipetting.
- Executed Point of Collection Testing for stat results.
- Collected specimens for drug screens, paternity tests, and alcohol testing.
- Provided exceptional customer service to patients and coworkers across various departments.
- Traveled as needed to assist other locations facing staffing challenges.

Summary