Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Tiffany Grush

San Antonio

Summary

Compassionate and driven nursing student committed to delivering high quality, patient centered care. Currently pursuing a BSN, with a solid foundation in communication, discipline and teamwork developed through prior roles as a U.S. Army soldier, Amazon delivery driver, reservation agent, and server. Brings a unique blend of leadership, adaptability and service oriented mindset to the nursing profession. Eager to start and apply clinical training and real world experience to support patients and healthcare teams in fast paced, diverse environments.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Pacer Express (Amazon)
06.2023 - 12.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Package Handler

FedEx
01.2023 - 05.2023
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Reservation Agent

Enterprise Holdings
12.2016 - 04.2017
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Handled billing information over phone.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Participated in weekly team meetings to discuss challenges and brainstorm solutions, fostering culture of continuous improvement.
  • Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.

Server

Cracker Barrel
12.2014 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Signal Support Systems Specialist

US Army
08.2008 - 02.2014
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
  • Tested signal-level equipment for operational performance within prescribed tolerances.
  • Enhanced overall situational awareness during missions with real-time updates using satellite-based communication systems.
  • Installed, maintained, and troubleshot radio, satellite, and computer communications systems in both field and garrison environments.
  • Trained and supported over 200 soldiers on communications security and operations procedures.
  • Maintained and managed sensitive communication equipment with high levels of accountability and accuracy.
  • Collaborated with cross-functional teams under pressure to meet mission-critical deadlines.

Education

Bachelor of Science in Nursing - Nursing

Hallmark University
San Antonio
07-2027

High School Diploma -

Overhills High School
Spring Lake, NC
06.2008

Skills

  • BLS (CPR and AED) Certified
  • Bloodborne Pathogen Certified
  • Effective verbal communication
  • System administration expertise
  • Equipment maintenance
  • Client interaction
  • Courteous phone handling
  • Client support
  • Effective team collaboration
  • Dedicated work ethic
  • Outstanding customer support
  • Client relationship management

Education and Training

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Timeline

Delivery Driver

Pacer Express (Amazon)
06.2023 - 12.2024

Package Handler

FedEx
01.2023 - 05.2023

Reservation Agent

Enterprise Holdings
12.2016 - 04.2017

Server

Cracker Barrel
12.2014 - 12.2016

Signal Support Systems Specialist

US Army
08.2008 - 02.2014

Bachelor of Science in Nursing - Nursing

Hallmark University

High School Diploma -

Overhills High School

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