Tiffany Guardado
Snellville
Summary
Dynamic server skilled in enhancing guest experiences through exceptional service and teamwork. Achieved significant sales increases via effective upselling while maintaining quality control in high-volume settings. Strong problem-solver and communicator, dedicated to contributing to team success and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Blood Donor Ambassador
American Red Cross
Atlanta
07.2025 - Current
- Updated and managed donor database, ensuring accurate contact details and medical histories.
- Coordinated care among healthcare and support professionals to ensure seamless patient experience.
- Assisted patients in identifying needs and provided support.
- Referred patients to appropriate health care services or resources.
- Prepared charts and pre-admission consent forms.
- Served refreshments and food trays to patients, ensuring proper dietary requirements were met.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Sway
Atlanta
11.2024 - Current
Server
Mikata
Dunwoody
02.2024 - 05.2024
Server, Hostess, to Go, Food Runner, QA/expo
Chili's Bar and Grill
Snellville
06.2022 - 07.2023
- Dynamic server with a proven track record at Chili's Bar and Grill, enhancing guest experiences through exceptional customer service and strong work ethic.
- Handled cash transactions and engaged guests, significantly increasing sales through effective upselling.
- Promoted excellent service and displayed enthusiasm, leading to increased customer referrals and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured order efficiency and accuracy by communicating clearly with kitchen staff, resulting in numerous customer recommendations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted customers with dietary restrictions and allergies to obtain safe food options.
- Known for seamless team collaboration and quality control, I excel in high-volume settings, ensuring customer satisfaction and repeat business.
Education
Bachelor of Science - Public Health
Georgia State University
Atlanta12-2026
High School Diploma -
Duluth High School
GA05-2022
Skills
- Exceptional customer service
- Guest engagement
- Team collaboration
- Quality control
- Blood donation procedures
- Performance improvement
- Task prioritization
- Cultural sensitivity
- Strong work ethic
References
References available upon request
Volunteer Experience
Blood Donor Ambassador, American Red Cross, Atlanta, GA, 07/01/25, Present
Clubs Organizations
- Undergraduate Public Health Club, A club to keep updated on meetings and internship opportunities.
- GSU School of Public Health Research and Publication Club, A club focused on writing research papers for publication.
Languages
Spanish
Native/ Bilingual
Certification
- Group 2-Social Behavioral from CITI Program
- GCP-Social and Behavioral Research Best Practices for Clinical Research from CITI Program
Affiliations
- I am a student volunteer for the NICER (Nicotine Intervention and Communication for Empowering Reduction) study, in which I have assisted participants during their appointments while also handling REDCap in order to determine which treatment they will be receiving.
Timeline
Blood Donor Ambassador
American Red Cross
07.2025 - Current
Server
Sway
11.2024 - Current
Server
Mikata
02.2024 - 05.2024
Server, Hostess, to Go, Food Runner, QA/expo
Chili's Bar and Grill
06.2022 - 07.2023
Bachelor of Science - Public Health
Georgia State University
High School Diploma -
Duluth High School