Summary
Overview
Work History
Education
Skills
Education And Training
Honors And Activities
Additional Information - Detailed References
Phone
Alt Phone
Ability Summary
Employment History
Timeline
Generic

Tiffany Guenther

Zephyrhills,FL

Summary

Productive Call Center Representative with 5 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. Motivated Administrative Assistant with 5 years of experience offering office support in AC industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

11
11
years of professional experience

Work History

Call Center Representative

OneTouch Direct
Tampa, FL
02.2017 - 06.2022
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Developed effective working relationships with team members across multiple departments.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Administrative Assistant

Dale Thomas Sanders
Zephyrhills, FL
02.2011 - 04.2016
  • Manage and distribute information among co-workers, answer phone calls, and address queries from senior managers.
  • They organize and schedule appointments using administrative software.
  • Plan meetings and take detailed minutes during these sessions.
  • They write and distribute emails, memos, letters, faxes, and forms.
  • Assistants assist in preparing regularly scheduled reports.
  • They develop and maintain an organized filing system.
  • Updating and maintaining office policies and procedures.
  • Ordering office supplies and researching new deals and suppliers.
  • Maintaining contact lists.
  • Booking travel arrangements.
  • Submitting and reconciling expense reports.
  • Providing general support to visitors.
  • Acting as the point of contact for internal and external clients.

Receptionists / Information Clerks

Brad McLemore
Zephyrhills, FL
08.2013 - 11.2014
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted visitors and provided them with assistance.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Assisted with special projects assigned by management when required.

Server Manager

Ajith
Zephyrhills, FL
06.2013 - 12.2013
  • .
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Evaluated existing processes related to server management and recommended improvements.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Performed regular backups of critical data stored on servers using backup software solutions.
  • Collected cash sales from employees to properly tip each server after shift.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Mathematics And Computer Science

Zephyrhills High School
Zephyrhills, FL
04-2014

Skills

  • Quality Assurance
  • Technical Support
  • Payment Processing
  • Customer Service
  • Data Entry
  • Complaint Resolution
  • Product Upselling
  • Customer Relationship Management
  • Call Control
  • Sales Closing
  • Account Updating
  • Report Preparation
  • Proficiency in Microsoft Software
  • Scheduling
  • Workflow Optimization
  • Document Control
  • Meeting Planning
  • Filing
  • Information Security
  • Travel Coordination
  • Office Administration
  • Proposal Writing
  • Minute Taking
  • Research
  • Calendar Management
  • Digital Archiving
  • Administrative Support
  • Project Coordination
  • File Management
  • Bookkeeping
  • Office Management
  • Clerical Support
  • Meeting Preparation
  • Multi-Line Telephone Skills
  • Multi-Line Telephone Systems
  • Information Desk Management
  • Appointment Scheduling
  • Business Correspondence
  • Inventory Management
  • Document Management
  • Office Supply Management
  • Meeting Support
  • Supply Ordering
  • Call Management
  • Records Management
  • Policy Implementation
  • Risk Management
  • Crew Coordination
  • Team Training
  • Restaurant Operations
  • Employee Supervision
  • Portion Control
  • Staff Supervision
  • Resource Allocation
  • Payroll Administration
  • Recruitment
  • Strategic Planning
  • Event Coordination
  • Relationship Building
  • Quality Control
  • Performance Improvement
  • Money Handling

Education And Training

  • 01/2015, General High School Curriculum, ZHS, Zephyrhills, FL
  • 06/2015, Driver License, DMV

Honors And Activities

  • Computer Honors
  • Cash Handling Honors
  • Great Customer Service Skills
  • Quick Learner
  • Multi-Tasker
  • Fast Paced Worker
  • Cash Register Honors
  • Credit Card Processing Machine Honors

Additional Information - Detailed References

  • Kay Sanders, Manager, 2053 Saunders Rd, Zephyrhills, FL, 33540, asanders3940@gmail.com, 813-377-5727
  • Tom Sanders, Manager, 2053 Saunders Rd, Zephyrhills, FL, 33540, 813-714-9431
  • Justin Hill, 38621 Fir Ave, #12, Zephyrhills, FL, 33542, jayandtiff2015@gmail.com, 813-345-7356
  • Angelica Nason, Hardee's, 8944 Fort King Rd, Zephyrhills, FL, 33542, angelica.nason0603@outlook.com, 813-862-6914
  • Destiny Kruger, CNA / Pill GiverAssistant Living Facility, 1st Street, Zephyrhills, FL, 33542, 813-701-0669

Phone

(352) 842-3316

Alt Phone

(352) 216-3332

Ability Summary

Always on time for work Available any day & any time. Flexible Schedule, Work holidays & weekends. Over time. I'm very smart with computers & phones, i can use Microsoft Excel, Microsoft Office Share Point Server (MOSS), Microsoft Office Software & Microsoft Outlook, Microsoft Power Point, Microsoft Publisher & Microsoft Word, Microsoft Point Of Sale Software (POS), Web Browser Software, I can also use Billing & Bookkeeping Software, Electronic Calendar Software, Email & Filing System Software. I'm a hands on kind of person, I love using my hands when I work. I can use / operate Automatic Dicers, Slicers & Peelers, Cash Registers, Commercial Cooking Ovens, Dishwashers & Convention Ovens, I can operate a Credit Card Processing Machine, Credit Card Scanner, Desktop Computers. Meat Grinders, Food Processor, Deep Fryers, Grills, Milkshake & Smoothie Machines, Multi-line Telephone Systems, Personal Computers, Scales & Scanners, Touch Screen Monitors.

Employment History

  • 02/2015 - 04/2016, Information Assistant, Tom Sanders, Zephyrhills, FL, Answer phone calls, Call customers just in case we get lost, Wrote down all the customers information, Picked up vehicles and dropped off vehicles, Connected chains to the vehicles front passenger tire to the roll back for our safety and vehicles safety, Kept up with every bodys hours and turned in pay roll at the end of the week
  • 08/2013 - 11/2014, Receptionists and Information Clerks, Brad McLemore, Zephyrhills, FL, Answered incoming phone calls, Called customers who still owed the company money for the equipment we installed, Filled out work orders, Make appointments to go to a customers house to clean and or fix equipment and make appointments with new customers, handled money and credit/debit cards, Used the companies business computer system, Filed work orders that were complete
  • 02/2013 - 06/2013, Waitress, Cashier, Cleaner, Credit/Debit Card Mach, Ajith, Zephyrhills, FL, Greeted customers at the door, seated the customers, ordered there food and drinks, cleaned the tables, Swept & mopped the floors, did dishes, took out trash, handled money and credit/debit cards

Timeline

Call Center Representative

OneTouch Direct
02.2017 - 06.2022

Receptionists / Information Clerks

Brad McLemore
08.2013 - 11.2014

Server Manager

Ajith
06.2013 - 12.2013

Administrative Assistant

Dale Thomas Sanders
02.2011 - 04.2016

Mathematics And Computer Science

Zephyrhills High School

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Tiffany Guenther