Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Tiffany Guerra

Spring Hill,FL

Summary

Personable Office Administrator with years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

10
10
years of professional experience

Work History

Dispatcher Office Assistant

Pye Barker
02.2024 - 12.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Volunteered to help with special projects of varying degrees of complexity.

Dispatcher

Momentum AC
09.2023 - 01.2024
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Cleaner

Mrs.Scrubbles LLC
08.2022 - 09.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Dispatcher Coordinator

Transcom Solutions
12.2022 - 05.2023
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.

Office Administrator

Baker Barrios
03.2015 - 12.2021
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Greet visitors warmly, escort them to their destination, and offer them a beverage; notify persons waiting for visitors.
  • Maintain calendars for conference room.
  • Maintain cleanliness of conference room and kitchen.
  • Coordinate catering and set out food and beverage for meetings
  • Schedule Lunch & Learns with vendors and recommend restaurants to the host for catering.
  • Communicate with property and parking management companies to set-up new employee parking and building access, and other issues that may arise.
  • Collect, sort, and distribute incoming mail; prepare outgoing FedEx and courier packages, notifying employees when packages are delivered.
  • Order books, flowers, gifts, etc as needed.
  • Schedule monthly facility maintenance.
  • Establish and maintain vendor accounts; i.e Coke, Cleaning, recycling company, etc; ensuring costs are competitive.
  • Support team with special request as needed
  • Provide concierge level service and behavior to all clients and staff.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Education

Erwin Technical College
Tampa, FL

High School Diploma -

Alonso High School
Tampa
05.2008

Skills

  • Bilingual Spanish and English
  • Notary
  • 7 years experience in administrative role
  • Excellent communication skills
  • Ability to work well with teams, professional appearance and attitude
  • Proficient in Microsoft Word, Excel and Outlook
  • Customer Relationship Management
  • Office Management
  • Managing Office Supply Inventory
  • Sorting and Labeling
  • Planning Events
  • Copying and Scanning
  • Office Workflow Support
  • Calendar Management
  • Office Reception
  • Mail Routing

Reference

  • David DelTosto 813.732.1708
  • Adelis Baker 703.568.1354
  • Yesenia Rentas 813.500.7393

Timeline

Dispatcher Office Assistant

Pye Barker
02.2024 - 12.2024

Dispatcher

Momentum AC
09.2023 - 01.2024

Dispatcher Coordinator

Transcom Solutions
12.2022 - 05.2023

Cleaner

Mrs.Scrubbles LLC
08.2022 - 09.2023

Office Administrator

Baker Barrios
03.2015 - 12.2021

Erwin Technical College

High School Diploma -

Alonso High School

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