Tiffany Guerrero
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking an administrative assistant role at Houston Public Works to further expand skills and contribute to the efficiency of the department.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Pentagon Freight Services
2023.02 - 2023.05
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Tracked over 200 shipments and provided real-time updates to customers, ensuring proactive identification of potential issues and effective communication of solutions
- Conducted audits to ensure accurate entry of cost and sell rates, contributing to revenue determination
- Provided timely and accurate invoicing and supporting documents to customers through various channels
- Collaborated with finance team to resolve customer billing issues in professional and timely manner
- Maintained reports according to assigned customer's standard operating procedure with meticulous organizational skills
- Obtained necessary purchase orders or approvals before submitting billing to customers, ensuring compliance with internal controls
- Delivered exceptional customer service and effectively addressed inquiries from external customers
- Managed time effectively to adhere to month-end finance deadlines with over 100 invoices.
- Assisted coworkers and staff members with special tasks on daily basis.
Senior Customer Service Representative
Houston Health Department
2021.10 - 2023.02
- Managed and maintained customer account data
- Transcribed into system from manual forms processing and digital information updates
- Offered knowledgeable and educated responses to diverse stakeholders and customers
- Engaged clients in person and over phone to answer questions and address 200+ customer inquiries weekly
- Continuously kept up with products, pricing, procedure, and policy changes to efficiently resolve customer concerns
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Subject matter expert and resolution specialist for various data entry processes
- Ensure data is accurately entered in order to maintain data integrity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Stock Associate
Wal-Mart
2021.07 - 2021.10
- Ensured all displays and shelved products maintained professional appearance
- Managed and maintained 100+ product inventory
- Noted missing and low stock items to replenished merchandise in timely manner
- Maintained and upkeep shelf planograms and end cap plans to merchandise products seasonally
- Provided guidance and mentorship to new onboarding staff members.
Team Associate
Academy Sports and Outdoors
2020.08 - 2021.07
- Managed and maintained incoming freight weekly with over 100+ products
- Offered friendly, prompt customer service by answering questions, resolving issues quickly
- Oriented newly onboarded staff
- Adhered to governmental and company policies and legal requirements
- Maintained and managed brake down, re-packaging of various products to maximize efficiency, storage, and transportation.
Apparel Sales Associate
Academy Sports And Outdoors
2018.06 - 2020.07
- Contributed to meet sales productivity goals
- Provided excellent customer service to shoppers for overall enjoyable shopping experience and customer satisfaction
- Managed and maintained stocked merchandise
- Ensured items were clearly labeled and arranged to meet company standards.
Education
B.A. - Fine Arts
University Of Houston Downtown
Houston, TX05.2020
Skills
- Time management
- Teamwork & collaboration
- Excellent verbal, written, and
- Social communication skills
- Microsoft Office (Excel, Word, PowerPoint, etc)
- Creative problem solving
- Adaptable and willingness to Learn
- Building and maintain working relationships with stakeholders
- Adept computer skills
- Invoice Preparation and Processing
- Spreadsheets
- Administrative and Office Support
- Invoice Documentation Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Pentagon Freight Services
2023.02 - 2023.05
Senior Customer Service Representative
Houston Health Department
2021.10 - 2023.02
Stock Associate
Wal-Mart
2021.07 - 2021.10
Team Associate
Academy Sports and Outdoors
2020.08 - 2021.07
Apparel Sales Associate
Academy Sports And Outdoors
2018.06 - 2020.07
B.A. - Fine Arts
University Of Houston Downtown
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