Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Guinn

Danville,KY

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CNA, Front Desk

Morning Pointe Senior Living
08.2023 - Current
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced patient stress levels through effective communication and active listening skills.

Medical Assistant/Receptionist

Bluegrass Family Medicine & Pediatrics
05.2022 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared and processed patient referrals and transfer requests.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Completed patient referrals to other medical specialists.
  • Registered and verified patient records before triage with most up-to-date information.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for 3-physician Family medical facility, scheduling appointments, and handling patient inquiries.

911 Dispatcher

Bluegrass Communications
04.2021 - 04.2022
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Assisted callers in emergency situations with appropriate information and support.
  • Read system maps and caller information, and documented details in system.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.

Home Health CNA

Private Residence
05.2008 - 01.2021
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Ensured timely medication administration for improved patient health outcomes.
  • Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.
  • Improved patient satisfaction by actively listening and addressing concerns or requests promptly.

Education

No Degree - Nursing

Bluegrass Community And Technical College
Danville, KY

GED -

Boyle County High School
Danville, KY
06.2001

Skills

  • Personal Care Aide
  • Complex Problem-Solving
  • Indirect Patient Care
  • Collecting vital signs
  • Calm Under Stress
  • Heartsaver CPR AED (CPR AED)
  • Patient Positioning
  • Electronic Charting
  • Responding to emergencies
  • Electronic Recordkeeping
  • CPR/AED
  • Light Housekeeping
  • Empathy and Compassionate Care
  • Patient Transfers
  • Universal Precautions
  • Pediatric Care
  • Dressing assistance
  • Patient Assessments
  • Supply Restocking
  • Inpatient Care
  • Patient Observation
  • Time Management
  • End of life care
  • CNA Certification
  • Geriatric Care
  • Researching skills
  • Filing
  • Office Administration
  • Issue handling
  • Clerical Support
  • Multi-Line Telephone Systems
  • Listening Skills
  • Team Collaboration
  • Office supplies inventory management
  • Courteous and Professional
  • Sensitive information handling
  • Greeting and Seating Clients
  • Documentation And Reporting
  • Mail handling
  • Payment Processing
  • Meeting Scheduling
  • Initiative-taking
  • Problem-solving skills

Certification

  • CNA - Certified Nursing Assistant

Timeline

CNA, Front Desk

Morning Pointe Senior Living
08.2023 - Current

Medical Assistant/Receptionist

Bluegrass Family Medicine & Pediatrics
05.2022 - Current

911 Dispatcher

Bluegrass Communications
04.2021 - 04.2022

Home Health CNA

Private Residence
05.2008 - 01.2021

No Degree - Nursing

Bluegrass Community And Technical College

GED -

Boyle County High School

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