Tiffany Gulick
Roanoke,VA
Summary
Professional with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily priorities. Hardworking with strong organizational skills . Ready to help team achieve company goals. I have manager skills and I am good at delegating task while handling my own. I have front desk coordinator and administrative experience. Extensive knowledge of Eagle Soft and Open Dental with success at maintaining excellent customer service while answering phones, emails and fielding company reviews. I have experiencing with Dental Assisting but my goal is to stay in Administration. I will graduate in May of 2025 with my Associates. I have also finished and received my Certification at two other schools, for Esthetics and my Masters in Esthetics.. I am well rounded and can do anything that is handed my way.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager
Light Wave Dental
Roanoke , VA
02.2024 - Current
- Assisted in the development and implementation of practice policies, procedures and protocols.
- Coordinated with insurance companies to ensure timely reimbursement of claims.
- Conducted regular meetings with practice staff to review job performance and discuss operational goals.
- Oversaw scheduling of patients and managed appointment bookings.
- Ordered supplies needed and kept tabs on inventory levels.
- Monitored employee attendance records ensuring adherence to company policy.
- Resolved customer complaints quickly and effectively in order to maintain positive relationships with clients.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Dental Assistant and Front Coordinator
Dr. Bower
Roanoke, VA
05.2023 - 02.2024
- Only Assistant to multitask the front and back.
- Checked patients in , verified insurance.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Explained dental services and payment plans to help patients make informed decisions.
- Laid out dental instruments and equipment before procedures.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Provided chair-side assistance during dental examinations.
- Coordinated inventory, stocking and ordering.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Front Desk Coordinator/Surgical Dental Assistant
Dr. Linda Till
Roanoke, VA
08.2022 - 05.2023
- Handled payment processing and provided customers with receipts and proper bills
- Prepared new patient files and updated existing records with new personal.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Laid out dental instruments and equipment before procedures.
- Called to verify insurance
- Assisted in surgeries
Dental Assistant
Hunting Hills Dentistry
Roanoke, VA
03.2021 - 08.2022
- Educated patients about post-operative and at-home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Would help with Insurance and just verify patients eligibility.
- Would call patient and ask how their visit went, and make sure they were doing well.
Office Manager
Argos Utilities
Roanoke, VA
08.2015 - 05.2019
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Education
Some College (No Degree) - Associate in Arts
Virginia Western Community College
Roanoke, VA03-2024
Master in Esthetics
Starkey Medical
Roanoke, VA03.2012
Esthetics
Miller Motte
Lynchburg, VA05.2010
Skills
- Invoicing and billing
- Customer relations
- Data entry
- Scheduling and calendar management
- Computer skills
- Periodontics
- Patient schedule management
- Disinfecting rooms and equipment
- Exam room setups
- Chairside assistance with surgeries
Certification
- Administrative Support- Alison 2022
- Dental Assisting Fundamentals - Alison 2022
- Certified in Intraoral Radiography and has met the requirements specified in The North Carolina State Board of Dental Examiners rules and regulations pertaining to Dental Assistants. 40 Hours.
- CPR, AED and First Aid- Alison 2022
- Osha 30 hour, Argos Utilities, 2016
- Blood Borne Pathegons, Argos Utilities, 2016
Additional Information
References
- Zoey Wood former Employee at Dr. Tills Office - 561-558-6570
- Dawn Kern-Former Employee at Dr, Tills Office 540-505-3466
- Charles Shenberger- Former President of Richardson Wayland -540-589-6936
Timeline
Assistant Practice Manager
Light Wave Dental
02.2024 - Current
Dental Assistant and Front Coordinator
Dr. Bower
05.2023 - 02.2024
Front Desk Coordinator/Surgical Dental Assistant
Dr. Linda Till
08.2022 - 05.2023
Dental Assistant
Hunting Hills Dentistry
03.2021 - 08.2022
Office Manager
Argos Utilities
08.2015 - 05.2019
Some College (No Degree) - Associate in Arts
Virginia Western Community College
Master in Esthetics
Starkey Medical
Esthetics
Miller Motte
- Administrative Support- Alison 2022
- Dental Assisting Fundamentals - Alison 2022
- Certified in Intraoral Radiography and has met the requirements specified in The North Carolina State Board of Dental Examiners rules and regulations pertaining to Dental Assistants. 40 Hours.
- CPR, AED and First Aid- Alison 2022
- Osha 30 hour, Argos Utilities, 2016
- Blood Borne Pathegons, Argos Utilities, 2016
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