Tiffany Guthrie-Verrette
Port Hueneme,CA
Summary
Tiffany is a self-empowered peer motivator with exceptional management skills. I have over ten years of customer service relation skills and superior leadership skills, which enable me to provide excellent customer service and peer training with growth opportunities. I firmly believe in teamwork, with the ability to multitask and prioritize in a fast-paced environment, such as managing multiple customer inquiries and training new team leaders and their staff. Being hardworking and family-motivated are skill sets that I strive for to obtain success. Adding a multifaceted individual like myself would be a tremendous asset to your team. Authorized to work in the US for any employer
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager II
Elevo Learning
08.2022 - Current
- Managed a team of Site Success Managers and Regional Managers to ensure successful implementation of Social and Emotional Learning, Enrichment, and afterschool sports programs in K-8 schools.
• Oversaw staff training and development, ensuring coaches were equipped to manage large groups of students effectively.
• Implemented procedures to improve program quality, resulting in enhanced student outcomes and satisfaction.
•HR collaboration - Policies and compliance: Ensure that the organization complies with legal regulations and company policies
•Creative- Observe, review, strategize, and implement new business ideas increasing revenue and enhancement for business growth.
Enhancer- Hyper focused on company culture and employee experience. • Managed a team of Site Success Managers and Regional Managers to ensure successful implementation of Social and Emotional Learning, Enrichment, and afterschool sports programs in K-8 schools. • Oversaw staff training and development, ensuring coaches were equipped to manage large groups of students effectively. • Implemented procedures to improve program quality, resulting in enhanced student outcomes and satisfaction. •HR collaboration - Policies and compliance: Ensure that the organization complies with legal regulations and company policies •Creative- Observe, review, strategize, and implement new business ideas increasing revenue and enhancement for business growth. Enhancer- Hyper focused on company culture and employee experience. - Skills: Client Relations · Communication · Talent Scouting · Employee Learning & Development · Auditing · Site Success Manager · Sales Management · People Management · Training & Development · Talent Management · Leadership Development · Account Management · Customer Retention · Team Management · Coaching · Performance Auditing · Key Performance Indicators · Customer Onboarding · Employee Relations · Customer Relationship Management (CRM) · Training · Inventory Management · Time Management · Analytical Skills · Problem Solving · Process Improvement · Relationship Development · Key Metrics · Employee Training · Team Performance · Customer Support · Operations Management · Customer Loyalty · Management · New Business Development
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Talent Acquisition Manager/ Assistant General Manager
Athleta
08.2021 - 09.2022
- Provides direction to assist with training and leading part-time sales associates
- Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management
- Assists with other operational activities including store and warehouse maintenance, helping to maintain a neat, clean and inviting shopping environment
- Provide direction to employees during hours of operation as well as opening and closing the store on a rotation basis
- Monitors customer flow at front-end, provides POS training and uses POS knowledge to troubleshoot. Oversees customer service desk
- Provides support with visual presentation, signage, and pricing support
- Performs other duties as requested
- Product Ambassador for the local team. Personally recommended as new hire mentor.
- Providing information about new products, services, or Current Sales incentives. Cash register handling and auditing of daily cash deposit receipts. Assist with store orders of supplies. Monthly achievement of individual sale quotas. Review and process customer purchases. Advise customers of installs or pending appointments.
- Addresses customer inquiries. Resolve complaints and grievances accordingly. Professional level of IT literacy. Excel, word processor, PowerPoint, Google Suite, and ten key.
- Lead Trainer in store. Deescalate Customer concerns and issues. Assist in scheduling daily Lunch/ breaks for the local team.
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
Finance Advisor/ F&I Management
Santa Barbara Auto Group
05.2021 - 08.2021
- I collected, inputted, and managed high-clientele credit and vehicle loan applications. Prepared monthly and quarterly financial reports monitoring additional products sold on the backend.Ensured positive compliance with all applicable financial regulations. Offered/provided additional automotive warranties and insurance products. Positive metric achievement with company targeted KPI’s. Managed and incentivized the car sales team to increase the probability of the optional services offered by Finance. Solid knowledge of financing procedures and credit options within the auto industry. Ability to provide a variety of financing options to customers contingent upon creditworthiness. Arranged financing and reviewed required documents to determine bank approval/rejection. Tracked daily sales and generated activity and productivity reports. Verified customer information, including but not limited to personal income, determining available financing options.
- Collaborated with cross-functional teams to develop comprehensive financial solutions tailored to specific client objectives.
- Streamlined financial planning processes for increased efficiency, resulting in higher client satisfaction rates.
- Ensured compliance with regulatory standards by maintaining detailed records of client interactions and transactions while adhering to strict privacy guidelines.
Customer Account Executive/Manager in Training
Comcast
09.2016 - 05.2021
- Led team in number one TNPS for the West Division for customer service for August and September 2020, as well as number three in the California region.
- Assist with merchandise flow, including receiving shipments, replenishment, returns, markdowns, and price management for Mobile devices/accessories.
- Managed effective direction to employees during hours of operation in the managers’ absence, as well as opening and closing the store on a rotation basis
- Monitor customer flow at the front end, provided POS training, and used POS knowledge to troubleshoot monetary deposits. Overseer customer service leadership desk
- Provide visual presentation, signage, and pricing support.
- Product Ambassador for a local team in the region and personally recommended as new hire mentor.
- Product Lead for information on all new products, services, or Current Sales incentives. Cash register handling and auditing of daily cash deposit receipts. Assist with store orders of supplies. Monthly achievement of individual sale quotas. Review and process customer purchases. Advise customers of installs or pending appointments.
- Addresses customer inquiries. Resolve complaints and grievances accordingly. Professional level of IT literacy. Excel, word processor, PowerPoint, and ten key.
- Lead Trainer in store. Deescalate Customer concerns and issues. Assist in scheduling daily Lunch/ breaks.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Managed sales cycle to maintain solid customer base.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Customer Service Representative/Hardware Specialist
Home Depot
10.2015 - 09.2016
- Customer service sales person of the month.
- Knowledge of point of sale (p.o.s) system. Knowledge of supply chain, stock and logistics/audits.
- Ability to lift and carry up to 55 pounds. Licensed for lift machine.
- Assists managers and associates in loss prevention and maintaining proper inventory.
- Responsible for ensuring inventory production quality and efficiency levels in hardware department.
- On call assistant in the millworks department, product representative, cashier, and site to store processor.
- Supervisor/management training
- Tool knowledge expert.
- Lead workshops once a month.
- Identified and reduced shrinkage in area.
- Training of new staff in hardware department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Home Health Aide
H. Helpers
12.2010 - 10.2015
- Ability to conduct training sessions with home care aides individually.
- Transport client to doctor’s office, grocery store and other essential errands.
- Provides physical and emotional support to the patient and family during hospice care.
- Requested and entrusted as lead caregiver for multiple clients.
- Adheres to Home Health Aide Guidelines.
- Educate family on services and client information.
Supervisor/Assistant Manager/ Manager in Training
Circle K
01.2009 - 12.2010
- Supervised the number one coffee sales store location
- Trained and supervised all new hires and customer service reps
- Mastered promotions to optimize customer experience
- Handled all sales transactions.
- Prepared sales reports and daily bank deposits.
- Responsible for receiving and checking the accuracy and inspection of all deliveries.
- Promoted and demonstrated good work ethic and team leadership qualities.
- Maintained sanitation of kiosk, dispensers, islands, and station equipment.
- Monitored rival gas pricing
- Implemented competitive prices when needed. Inspected fueling stations for safety hazards.
- Audit of all store merchandise.
- Report all discrepancies to Loss Prevention personnel.
- Rotated with other manager in scheduling, shift changes and monetary audits.
- POS and SKU knowledge. Manager in training.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Busser/Server/Host Special Events
Chumash Casino Resort
01.2006 - 01.2008
- Maintained professional and sharp appearance at all times. Personally requested by managers to assist in organization of specially planned events. Handled customer complaints. Executed multiple tasks in high paced environment while providing terrific service. Trained new hire bussers. Complete daily opening and closing duties. Cleaning according to California Health standards and laws. Maintained multiple beverage stations and machines.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Lompoc
Lompoc Skills
- Customer Service (10 years), Lead trainer (10 years), CSR, Customer Care, Customer Support, Call Center, In home care (7 years), Supervisor (6 years), Management (3 years), Hospitality (3 years), Multitasking (10 years), Supply Chain, Auditing, Loss Prevention, Event Planning, Heavy Lifting, Caregiving, 10 Key Data Entry, Training & Development, Logistics, Hospice Care (10 years), POS, Retail Sales (10 years), Cash Handling (10 years), Assistant Manager Experience (5 years), Inventory Control, Computer Skills (10 years), Administrative Experience, Retail Management, Recruiting, Merchandising, Profit & Loss, Store Management Experience (3 years), Microsoft Word (10 years), Sales Management, Conflict Management, Research, Pricing, Operations Management, Negotiation, Employee Orientation, Mobile Devices, Basic Math, Purchasing, Quality Assurance, Office experience, Google Suite, Inside sales, Restaurant experience
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Driver's License
Timeline
Operations Manager II
Elevo Learning
08.2022 - Current
Talent Acquisition Manager/ Assistant General Manager
Athleta
08.2021 - 09.2022
Finance Advisor/ F&I Management
Santa Barbara Auto Group
05.2021 - 08.2021
Customer Account Executive/Manager in Training
Comcast
09.2016 - 05.2021
Customer Service Representative/Hardware Specialist
Home Depot
10.2015 - 09.2016
Home Health Aide
H. Helpers
12.2010 - 10.2015
Supervisor/Assistant Manager/ Manager in Training
Circle K
01.2009 - 12.2010
Busser/Server/Host Special Events
Chumash Casino Resort
01.2006 - 01.2008
High School Diploma -
Lompoc
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