Tiffany Gutierrez

Manager/Sr.Manager:

• Hiring, mentoring, supervising, disciplining teams for on-site clinics and remote functions for provider based clinics
• Using data-driven progress with stakeholders to remove potential barriers and provide solutions to service-related issues affecting patient experience
• Upholding departmental/organizational policies and procedures and developing job performance improvements for high quality service delivery
• Attending senior leadership meetings and other healthcare events for continuous growth and expansion opportunities to meet patient demands

Supervisor:

• Monitoring KPI's on a daily, weekly, and monthly basis for cross functional team
• Developing strategies to improve operational efficiency, reduce costs, and increase productivity.
• Ability to exhibit compassion in stressful situations and communicate with departmental leaders to uphold Service Excellence.
• Computer literate; able to use multiple systems and acquire proficiency in the following: UChart Cadence/Prelude/Enterprise Billing, MyChart, Availity, and Experian.

Sr.Patient Access Representative/Lead:

• Insurance verification/Referral coordinating/Medical records
• Supporting peers in all duties for various clinics (Provide Schedules, Pinpoint areas of opportunity, deescalating potential patient/team dissatisifiers)
• On-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.

Patient Access Representative:

• Satisfying patients through exemplary customer service
• Safeguarding PHI and obtaining required legal forms and documents (consent for treatment, HIPAA, self-pay acknowledgment, advance directives, patient bill of rights, etc)
• Core functions: checking in, checking out, and scheduling appointments for patients in a high patient/call volume setting
• Cash Management
• Hospital Based and Non-Hospital Based clinics

• Tutoring wide range of students with different learning limitations in various kinds of subjects
• Provide study tools and organizational skills

• Opening and closing procedures
• Providing customer service and processing transactions
• Handling stock and inventory
• Transporting to schools and hosting and promoting school sales
• Cash Management and Bank Transactions