Tiffany Guzman
Homestead,FL
Summary
Experienced worker providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. She is known for her reliability, strong communication skills, and positive attitude.
Overview
3
3
years of professional experience
Work History
Office Manager
Excellence Insurance Agency
04.2023 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions to ensure balanced budgets.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall employee performance
- Developed and implemented improved filing systems for enhanced order and accuracy.
Call Center Sales Representative
Alorica
12.2022 - 04.2023
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Provided information about available products and services, membership details, and purchase advantages from AT&T and DIRECTV.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
Dental Office Manager
South Dade Dental
03.2022 - 12.2022
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing profitability.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations.
- Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05-2025
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06-2021
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Data entry
- Organizational skills
- Clear oral/written communication
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Office Manager
Excellence Insurance Agency
04.2023 - Current
Call Center Sales Representative
Alorica
12.2022 - 04.2023
Dental Office Manager
South Dade Dental
03.2022 - 12.2022
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School
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