Tiffany Guzman
O'Fallon,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Oaktree Products
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Insurance Producer
State Farm
11.2022 - 11.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Implemented marketing strategies to generate new leads and expand the client base.
Managing Optician
Regional Eyecare
03.2017 - 11.2022
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Established an organized lab workflow system, reducing order processing times and improving efficiency.
- Streamlined inventory management to reduce excess stock and optimize product availability for clients.
- Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
- Conducted regular performance evaluations for staff members, facilitating professional growth and development opportunities.
- Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
- Developed marketing strategies that increased clientele base and boosted overall revenue.
- Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
Education
Medical Assisting -
Kaplan University
Davenport, IACosmetology -
Advanced Beauty College
Wentzville, MOGraphic Design -
St Louis Community College
St Louis, MOSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Microsoft outlook
- Scheduling
- Call management
- Product knowledge
Certification
- Property and Casualty License - State Department of Insurance.
- Life and Health Insurance License - State Department of Insurance.
Timeline
Customer Service Representative
Oaktree Products
11.2023 - Current
Insurance Producer
State Farm
11.2022 - 11.2023
Managing Optician
Regional Eyecare
03.2017 - 11.2022
Medical Assisting -
Kaplan University
Cosmetology -
Advanced Beauty College
Graphic Design -
St Louis Community College
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