Tiffany Haack
Idaho Falls,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Licensed Massage Therapist
Healing Hands for the Soul Massage
01.2017 - 08.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Participated in continuous education to master latest techniques in massage therapy.
- Maintained accurate and up-to-date client records.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
Massage Therapist
Massage Envy
01.2017 - 04.2020
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Bakery Associate
Walmart
09.2013 - 09.2016
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Waitress
Grandpa's Southern Bar-B-Que
06.2012 - 04.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Psychology
Byui
Rexburg07.2028
Skills
Team Supervision
Payment Processing
Sales and Marketing
Email and Phone Etiquette
Licensed Massage Therapist
Team Collaboration
Customer Needs Assessment
Staff Training
Cash Handling
Effective Communications
Timeline
Licensed Massage Therapist
Healing Hands for the Soul Massage
01.2017 - 08.2024
Massage Therapist
Massage Envy
01.2017 - 04.2020
Bakery Associate
Walmart
09.2013 - 09.2016
Waitress
Grandpa's Southern Bar-B-Que
06.2012 - 04.2013
Bachelor of Science - Psychology
Byui
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