Tiffany Haeflinger
South Milwaukee,WI
Summary
Organized Nurse Manager dedicated to maintaining high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental budgets. Strong communicator and tactical planner with top skills in problem-solving and conflict management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Manager- Neuro/Medical/Tele Unit
Advocate Aurora Health- St. Luke’s Medical Center
09.2021 - Current
- Manage 65 direct reports, both Registered Nurses and Certified Nurse’s Aides
- Hold associates accountable for behaviors that are not in line with the Mission, Vision, and Values of the organization or those that do not follow policy and proceed with the disciplinary process as necessary
- Function as both a patient and nurse advocate
- Bring knowledge and input to all meetings and additional teams
- Communicate effectively with administration, other leaders, and doctors to provide the best patient experience.
Director of Nursing
Ascension SE Wisconsin- Franklin Campus (formerly Wheaton Franciscan Healthcare)
11.2015 - 09.2021
- Oversee operations and direct patient cares of the Intensive Care Unit, Intermediate Care Unit, Medical/Surgical Unit, Emergency Department, Cardiac Catheterization Lab, House Supervisors, and Respiratory Therapy
- Review and institute policies and procedures
- Development short and long term plans to meet the goals of the departments
- Develop and monitor FTE and Operational Budgets
- Collaborate with staff, management, and patients
- Evaluate nursing care, treatments, and services to ensure patients are provided excellent care
- Participate on hospital wide teams and promote interdisciplinary collaboration.
Unit Based Patient Care Supervisor- Medical/Surgical Unit
Wheaton Franciscan Healthcare-Franklin
02.2014 - 11.2015
- Manage 42 direct reports, both Registered Nurses and Patient Care Assistants
- Create all schedules for direct reports
- Hold associates accountable for behaviors that are not in line with the Mission, Vision, and Values of the organization or those that do not follow policy and proceed with the disciplinary process as necessary
- Assist staff with direct patient cares
- Create effective staffing plans for the unit
- Function as both a patient and nurse advocate
- Bring knowledge and input to all meetings and additional teams
- Communicate effectively with administration, other leaders, and doctors to provide the best patient experience.
Day Surgery/ PACU Staff Nurse
Wheaton Franciscan Healthcare- Wauwatosa
11.2012 - 02.2013
- Responsible for direct patient care of patients having various surgeries, recovery of patient, and post operative care
- Work as a part of a team to provide the best patient care possible
- Demonstrate flexibility with scheduling
- Provide support for both patients and families
- Collaborate with physicians on the plan of care for patients on the day of their surgery
- Assist with preadmission testing process including creating patient charts and interviewing patients prior to their scheduled surgery.
Emergency Department Patient Care Supervisor
Wheaton Franciscan Healthcare- St. Joseph
08.2011 - 11.2012
- Responsible for updating House Supervisor on status of the department to maintain good communication and flow with medical units
- Maintain flow of department by assigning patients to room, alerting House Supervisor in a timely fashion of admissions, and assisting with patient care
- Create and delegate patient assignments based on the needs of the patients and staff
- Collaborate with doctors and physician assistants regarding best plan of care for patients
- Function as a patient and nurse advocate
- Assist with creating optimal staffing including being a part of hiring process
- Create a schedule for all third shift staff
- Hold associates accountable for behaviors that are not in line with the Mission, Vision, and Values of the organization or those that do not follow policy and proceed with the disciplinary process as necessary
- Offer positive feedback to associate for a job well done
- Assist with leading departmental meetings and projects
- Communicate effectively with leadership teams including administration, other nurse leaders, and medical leadership.
Emergency Department Staff Nurse
Wheaton Franciscan Healthcare- St. Joseph
09.2007 - 01.2011
- Able to care a four to five patient assignment
- Am a team player and help fellow staff
- Held position as a permanent charge nurse
- Safely and effectively care for critical patients
- Train new ED nurses
- Involved in many committees to improve processes in the Emergency Department.
House Patient Care Supervisor/ STAT Nurse
Wheaton Franciscan Healthcare- Franklin
01.2011
- Manage staffing problems throughout hospital and provide creative solutions when needed
- Assist on all units of the hospital when help is needed including acting as a staff nurse if needed
- Maintain flow of hospital including placing patients in inpatient beds from Emergency Department, transferring patients to other facilities when necessary, and movement of patients between inpatient units
- Hold staff accountable for actions by providing constructive feedback and communicating effectively with their leaders
- Communicate effectively and work in partnership with providers to ensure optimal patient experiences
- Collaborate with staff to ensure a positive and productive work environment
- Act as a member of the Rapid Response Team.
Education
Master of Science in Nursing- Leadership and Management -
Walden University
04.2014
Bachelor of Science in Nursing -
Marquette University
08.2007
Skills
- Multidisciplinary Team Collaboration
- Compassionate Client Care
- Relationship Building
- Meeting Preparation
- Policy Implementation
- Cross-Departmental Collaboration
- Team Collaboration
- Patient Relations
- Safety Protocols
- Process Improvements
- Decision-Making
- Process Evaluation
- Resource Management
- Quality Assurance Controls
- Meeting Leadership
- Patient Advocacy
- Safety Management
- Team Development
- Recruiting And Hiring
Certification
WI 160462-30, 02/28/2026
Accomplishments
- Tier 1 Employee Engagement
- Patient Care Manager of the Year Nominee 2023
Timeline
Patient Care Manager- Neuro/Medical/Tele Unit
Advocate Aurora Health- St. Luke’s Medical Center
09.2021 - Current
Director of Nursing
Ascension SE Wisconsin- Franklin Campus (formerly Wheaton Franciscan Healthcare)
11.2015 - 09.2021
Unit Based Patient Care Supervisor- Medical/Surgical Unit
Wheaton Franciscan Healthcare-Franklin
02.2014 - 11.2015
Day Surgery/ PACU Staff Nurse
Wheaton Franciscan Healthcare- Wauwatosa
11.2012 - 02.2013
Emergency Department Patient Care Supervisor
Wheaton Franciscan Healthcare- St. Joseph
08.2011 - 11.2012
House Patient Care Supervisor/ STAT Nurse
Wheaton Franciscan Healthcare- Franklin
01.2011
Emergency Department Staff Nurse
Wheaton Franciscan Healthcare- St. Joseph
09.2007 - 01.2011
Master of Science in Nursing- Leadership and Management -
Walden University
Bachelor of Science in Nursing -
Marquette University
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