Tiffany Johnson
Mazon,IL
Summary
Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Fergy's Bar & Grill Inc.
Seneca , IL
02.2017 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Restaurant Owner
Country Glaze Donut Shoppe
Morris/Channahon, IL
04.2013 - 01.2017
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Negotiated contracts with vendors for food, equipment and supplies.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Trained and supervised kitchen staff in proper food preparation techniques.
General Manager of Food Service
Caribou Coffee
Edina, MN
01.2011 - 03.2013
- Managed cash flow, overseeing daily receipts and bank deposits.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered products as needed.
- Monitored daily financial transactions and prepared weekly reports for management review.
Education
High School Diploma -
Morris Community High School
Morris, IL05-2004
Some College (No Degree) -
Joliet Junior College
Joliet, ILSkills
- Marketing
- Performance reporting
- Production
- Performance monitoring
- Health and safety compliance
- Cross-functional coordination
- Schedule oversight
- Staff retention
- Budgeting and cost control
Accomplishments
- Caribou Coffee Edina Store earned Double Bonus for Year Sales 2012 & 2013
Certification
- Basset Certification
Timeline
General Manager of Operations
Fergy's Bar & Grill Inc.
02.2017 - Current
Restaurant Owner
Country Glaze Donut Shoppe
04.2013 - 01.2017
General Manager of Food Service
Caribou Coffee
01.2011 - 03.2013
High School Diploma -
Morris Community High School
Some College (No Degree) -
Joliet Junior College
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