Tiffany Hall
Philadelphia,PA
Summary
Experienced healthcare professional with a proven track record in planning and organizing tasks within a fast-paced working environment. Demonstrates effective work both independently and as part of a collaborative team.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Apple One - Penn Medicine
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Strengthened customer relationships with attentive and understanding responses.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Directed all phone inquiries to the relevant scheduling department.
- Ensure updated data for all patients.
- Managed a high volume of telephone inquiries.
Security Guard
Allied Universal Security Services
07.2023 - 10.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Patient Ambassador
Crossroads Treatment Centers
06.2022 - 09.2023
- Handled all aspects of patient registration.
- Arranged future appointments.
- Monitored and recorded patients' vitals.
- Administered drug tests to patients, recording findings in the electronic system.
- Maintained cleanliness in office spaces.
- Participated in additional assignments when necessary.
Lead Valet Attendant
Evolution PGS
10.2021 - 07.2023
- Facilitated guest check-ins and check-outs.
- Ensured area was kept organized and tidy.
- Parked guest vehicles in a timely manner.
Researcher Associate
Vertical Screen
11.2022 - 03.2023
- Facilitated employment verifications.
Call Center Representative
Company Voice
07.2018 - 06.2022
- Handled inquiries regarding account invoices and medical request statuses.
- Monitored and updated medical record request statuses efficiently.
Caregiver
Always Best Care
04.2014 - 11.2021
- Responsible for cooking, cleaning, bathing and providing daily care to clients
- Ensure all medication is consumed as needed and when necessary
- Document all daily happenings and activities
- Provide comfortable companionship for independent seniors
Customer Service Associate
Wawa Inc.
09.2014 - 10.2021
- Provide an excellent customer service experience to all customers
- Restock front end of store
- Ring and bag all items at register
- Prep deli and restock as well
- Assist making food in deli and also keeping store clean
Call Center Customer Service Remote Representative
Optum - AARP
09.2016 - 10.2018
- Managed all inbound customer calls professionally.
- Calmed escalated situations effectively.
- Ensured superior assistance for all customers.
- Facilitated AARP membership sales and renewals.
- Death Term
- Send out condolence Letters
- Process Payments
- IT Technical Assistance
Passenger Service Agent
Prospect Airport Service
01.2017 - 04.2017
- Assist passengers with boarding the aircraft who require wheelchair assistance
- Assist passengers who have trouble walking to restrooms to the restroom area and also food court if need be
- Assist passengers to baggage claim to retrieve their luggage after or between flights
- Assist passengers through security checkpoints throughout the different terminals
- Communicate with passenger when things go wrong to keep them informed about gate changes and flight delays
Front Desk
Sheraton Society Hill
04.2011 - 07.2013
- Greeting customers with a positive demeanor
- Help customers locate merchandise or find suitable alternatives
- Handle sales transactions, which included operating cash registers
Cashier
Family Dollar
10.2012 - 04.2013
- Greet customers entering establishment
- Maintain clean and orderly checkout areas
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
Education
Certificate - Medical Informatics
Kaplan Career Institute
Philadelphia, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Apple One - Penn Medicine
11.2023 - Current
Security Guard
Allied Universal Security Services
07.2023 - 10.2023
Researcher Associate
Vertical Screen
11.2022 - 03.2023
Patient Ambassador
Crossroads Treatment Centers
06.2022 - 09.2023
Lead Valet Attendant
Evolution PGS
10.2021 - 07.2023
Call Center Representative
Company Voice
07.2018 - 06.2022
Passenger Service Agent
Prospect Airport Service
01.2017 - 04.2017
Call Center Customer Service Remote Representative
Optum - AARP
09.2016 - 10.2018
Customer Service Associate
Wawa Inc.
09.2014 - 10.2021
Caregiver
Always Best Care
04.2014 - 11.2021
Cashier
Family Dollar
10.2012 - 04.2013
Front Desk
Sheraton Society Hill
04.2011 - 07.2013
Certificate - Medical Informatics
Kaplan Career Institute
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