Tiffany Hall-Wallace
Paris,TN
Summary
Accomplished Head Cashier at Lowes Home Improvement, adept in customer service management and cash handling, enhanced store efficiency by mentoring cashiers and resolving customer disputes. Demonstrated adaptability by covering shifts, ensuring operational excellence. Achieved significant improvements in team performance and customer satisfaction, leveraging strong communication and leadership skills. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Enthusiastic Head Cashier with [Number] years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
9
9
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
05.2021 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock to meet expected customer demand.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Led cashiers and associates in providing thoughtful customer service.
- Facilitated and logged store opening, closing, and shift changes.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
Cashier
Walmart
08.2015 - 09.2019
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
Diploma -
Excelsior Charter High School
Victorville, CASkills
- Loss Prevention
- Customer Service Management
- Stock management
- Refunds and exchanges
- Shift Scheduling
- Cashier supervision
- Payment Processing
- Equipment Troubleshooting
- Drawer balancing
- Customer flow monitoring
- Supply Restocking
- Price Verification
- Transaction Management
- Price verification and adjustments
- Punctual and Reliable
- Returns processing
- Time management strength
- Employee engagement and motivation
- Customer Relations
- Online Order Picking
- Transaction Approvals
- Verbal/written communication
- Policy Enforcement
- Cash handling expertise
- Punctuality
- Opening and closing procedures
- Multi-tasking skill
- Schedule Coordination
- Flexible Schedule
- Adaptability and Dependability
- Store opening/closing procedures
- Cashier training
- Positive Attitude
- Store Opening and Closing
- Cash Register Operation
- Hard-working
- Customer Service
- Cash Handling
Timeline
Head Cashier
Lowes Home Improvment
05.2021 - Current
Cashier
Walmart
08.2015 - 09.2019
Diploma -
Excelsior Charter High School
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