Tiffany Halliday
Talent
Summary
Dynamic Region Development Manager at T-Mobile with a proven track record in optimizing operational strategies and enhancing team productivity. Expert in cross-functional collaboration and training development, driving significant improvements in customer experience and stakeholder engagement. Adept at problem-solving and strategic communication, fostering strong relationships to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Region Development Manager
T-Mobile
Talent
10.2023 - Current
- Led cross-functional teams in developing innovative product strategies.
- Managed project timelines and resources to ensure successful product launches.
- Optimized processes, increasing team productivity and operational efficiency.
- Facilitated stakeholder meetings to align on project objectives.
- Monitored progress against project milestones and deadlines.
- Developed training programs to improve employee skills and knowledge.
- Assessed training needs through staff surveys and interviews.
- Coordinated with subject matter experts for training content accuracy and relevance.
Senior Field Operations Manager
T-Mobile
Irvine
11.2020 - 10.2023
- Spearheaded the operational management of a field sales region, proficiently optimizing operational strategies and fostering seamless cross-functional collaboration.
- Successfully ensured the efficient implementation of initiatives, effectively driving performance and nurturing enduring relationships.
- Strategically communicated and supported the allocation of resources throughout the organization, reinforcing a steadfast focus on establishing and cultivating senior-level relationships.
Senior Customer Solutions Manager
T-Mobile
Redondo Beach
03.2017 - 11.2020
- Successfully managed Executive Escalations to deliver effective closed-loop resolutions and identify opportunities for improvement.
- Took proactive measures to enhance customer experience through implementation of crossfunctional initiatives.
- Acted as a liaison with the HQ Retail Experience team to influence experience strategy and address frontline requirements.
Store Leadership, Training, Operations
T-Mobile
09.2008 - 03.2017
- March 2016 - March 2017 Operations Manager, Desert West
- August 2012 - March 2016 Field Sales Trainer
- September 2008 - August 2012 Store Leadership (Associate Manager, Store Manager, Training Store Manager)
Education
Master of Arts - Organizational Leadership
University of Arizona Global Campus
Tucson05-2025
Bachelor of Arts - English Education
California State University, Fullerton
Fullerton, CA05-1991
Skills
- Presentation Skills
- Negotiation
- Process Improvement
- Problem Solving
- Operations Management
- Team Leadership
- Relationship Management
- Flexible/Adaptable/Agile
- Cross Functional Collaboration Leadership
- Training and Development
- Team building
- Employee training
- Strategic communication
- Stakeholder engagement
- Cross-functional collaboration
- Curriculum development
- Performance assessment
- Employee presentations
- New employee training
- Training material development
- Team development strategies
Awards
2017, PEAK, T-Mobile, Chosen by the West Region SVP while in the role of Operations Manager based on exceptional performance and demonstrated leadership skills
Timeline
Region Development Manager
T-Mobile
10.2023 - Current
Senior Field Operations Manager
T-Mobile
11.2020 - 10.2023
Senior Customer Solutions Manager
T-Mobile
03.2017 - 11.2020
Store Leadership, Training, Operations
T-Mobile
09.2008 - 03.2017
Master of Arts - Organizational Leadership
University of Arizona Global Campus
Bachelor of Arts - English Education
California State University, Fullerton