Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Hamidi

Tucson,AZ

Summary

I am an energetic customer service oriented person with great personality. I am seeking a front desk position in the medical field using my excellent medical and customer service skills. I would be an asset to any office because I am a fast learner and eager to work. I am able to keep up in a fast paced office setting and able to keep a calm composure during stressful situations.

Overview

26
26
years of professional experience

Work History

Office Coordinator

Smile Reflections
02.2005 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support, addressing routine, and special requirements.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.

Surgery Department Scheduling

Banner University Medical Center
02.2015 - 12.2018
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated calls between nursing staff and patients, taking appropriate messages should they be needed.
  • Enhanced patient experience by efficiently scheduling pre and post op appointments with surgeons in several departments.
  • Scheduled for several different departments for specialty surgeons including Neurosurgery, Ear Nose and Throat, Dermatology, OBGYN and General Surgery.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.

Receptionist

University Physicians Lasik Center
01.1999 - 12.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

High School Diploma -

Palo Verde High School
Tucson, AZ

No Degree -

Pima Community College
Tucson, AZ

Medical Assistant Certification - Medical Assisting

Tucson College
Tucson, AZ
06.1996

Skills

Schedule Coordination

Office Administration

Office Management

Customer Service

Client Relations

Administrative Support

Scheduling

Project Coordination

Workflow oversight

File Organization

Timeline

Surgery Department Scheduling

Banner University Medical Center
02.2015 - 12.2018

Office Coordinator

Smile Reflections
02.2005 - Current

Receptionist

University Physicians Lasik Center
01.1999 - 12.2001

High School Diploma -

Palo Verde High School

No Degree -

Pima Community College

Medical Assistant Certification - Medical Assisting

Tucson College

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Tiffany Hamidi